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This listing was ended by the seller because the item is no longer available.

 
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Victoria Cycles
 
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Details about  Giro Reverb matt black medium helmet

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Giro Reverb matt black medium helmet
Giro-Reverb-matt-black-medium-helmet
Item Sold
Item condition:
New
Ended:
Jul 13, 2012 05:53:14 PDT
Price:
GBP 39.99
[
History:
]
 
Approximately US $66.57(including shipping)
Shipping:
GBP 3.99 (approx. US $6.64) Economy Int'l Postage | See details
See details about international shipping here.  help icon for Shipping - opens a layer
Item location:
Plymouth, United Kingdom

Description

eBay item number:
330735222810
Seller assumes all responsibility for this listing.
Last updated on  Jul 12, 2012 20:41:51 PDT  View all revisions

Item specifics

Condition:

New

Barcode:

361857355287

Size:

M

Brand:

Giro

Sub Type:

MTB/ Standard Helmets

Colour:

Black

Suppliers Product Code:

CG2031133

Gender:

Unisex

Type:

Helmets

Material:

EPS

Victoria Cycles - Giro Reverb matt black medium helmet

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Main Content

Giro Reverb matt black medium helmet

Item Description

Giro Reverb retro style helmet,

custom fit system gives a comfortable and secure fit,

Colourful designs to suit all ages,

A fashionable helmet with great features at bargain price.

Professional People, Training, and Tools. We have been running a bike shop for years and years and we pride ourselves on providing great customer service and care.

This ethos carries into the online world. We do our utmost to ensure you are satisfied with the product and delivery. No fuss returns. We focus on quality - if we wouldn't buy it for ourselves; we won't sell it. Both OnLine and Off-line ethos is the same - the highest possible service is our minimum offering. No quibble - just happy customers.

Or reputation for professionalism and expertise comes from the quality of our staff. Our staff have many years of experience, all of our employees are avid and active riders.

Our mechanics also play a vital role in the quality of the finished product that you purchase. Our mechanics are the best in the business. They are year-round, full-time professionals who love bicycles; it shows in the pride they take in assembling and servicing your bike. The confidence and respect others have for us is demonstrated repeatedly by how often we are asked to give technical support at races, and charity rides all over the South West area.

 

Should you require professional assistance with your order, please contact our support team via the ebay questions.

HAS MY ORDER BEEN SHIPPED OUT YET?

As soon as your order is dispatched from our packing bench, you will be sent an email to confirm that it's on its way. This timestamps your dispatch and it the point when it is in the mail bags.

Our Warehouse team work start the day early so we get ahead. Don't be surprized if you get an email at some crazy time in the morning.

From there it should be delivered within the timescale we advertise. You can track most orders by logging into your account..

I HAVE RECEIVED A FAULTY ITEM

We want all our customers to receive top quality goods (we stay away from the nasty stuff) so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Care Team.

We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.

Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you. Good idea to give us the invoice number.

I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER

This would be very unusual - however, If you have received an incorrect item in your order, let us know straight away by contacting our Customer Care Team. They will try and sort it out for you within the hour.

AN ITEM IS MISSING FROM MY ORDER

Sometimes we don't send everything you've ordered at the same time, so first of all, check your delivery note or dispatch emails to see if any of your items will be arriving separately.

If the delivery note says an item should be in your parcel but it isn't, please get in touch with Customer Care

Let us know the Invoice Number and the Product Code or Product Name of the item you wanted, and we'll look into it.

OUR RETURNS POLICY

Returning Goods

In addition to the Distance Selling Regulations, you can return any item within 28 days of receipt for a refund of that item or to exchange it for a different size or colour.

For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them.

Please note that in the interests of hygiene, items marked with a "!" next to the product name cannot be returned, unless they have remained in their original wrapping or are faulty.

In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.

The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to:

Victoria Cycles
New Victoria House
Weston Park Rd
Plymouth
PL3 4NU

We also accept cancelled orders under the Distance Selling Regulations -

HOW DO I RETURN AN EXISTING ITEM

As an online business, we aim to provide a Returns service that is totally hassle-free for you.

From receipt, you have 28 days to decide if you want to return any item within your order. Just contact us and request a return.

Please note it is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you want us to.

It can take up to 7 days for us to receive your return, depending on which postal service you use. However once we receive them, we will inspect and process the goods within 24 hours to ensure you receive what you want as quickly as possible.

So you are kept informed, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the return has been allocated to your account.

Any refund will automatically be issued to the card used to make the original purchase and in the event, we are unable to provide a suitable replacement we will automatically refund you and let you know via email.

In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.

MY RETURN WAS PROCESSED BUT I WASN'T REFUNDED MY DELIVERY CHARGE

We will usually refund you what you paid for the goods but not the delivery charge expect in cases where the order was cancelled under the UK Distance Selling Regulations or the entire order was faulty.

I HAVE BEEN REFUNDED THE INCORRECT AMOUNT

We are very sorry if we have made a mistake on your refund. Please get in touch with ourCustomer Care Team who will try and sort it out for you as soon as possible.

The following may affect the amount you have been refunded

The delivery charge, which would only be refunded under cancelled orders made under Distance Selling Regulations or if the goods are faulty.

Any discounts that were applied at the time of sale, which may not now be applicable .

HAVE YOU RECEIVED MY RETURNED GOODS?

As soon as your return has been processed by our warehouse, we'll email you to let you know.

In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Care Team and we'll get back to you within the hour.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

I RETURNED AN ITEM AND IT WAS INCORRECTLY REFUNDED OR REPLACED

We are really sorry if we made a mistake when processing your request!

If you were expecting a replacement and got a refund instead, this maybe because we were unable to exchange the item for what you wanted. In this instance we would automatically issue you with a refund so you have the choice to purchase whatever goods you want instead.

If you were expecting a refund and we sent you replacement goods, please get in touch with our Customer Care Team so we can sort it out for you.

Business seller information

Victoria Cycles
Victoria Cycles
New Victoria House
Weston Park Rd
Plymouth
Devon
PL3 4NU
United Kingdom

Phone:00000|000000
Email:info@victoria-cycles.com

Return policy

Return policy details
Faulty Goods All goods are new unless stated otherwise. Any item found to be damaged or faulty when received must be returned to us WITHIN 7 DAYS of receipt, please contact us through eBay communications and we will arrange a collection or send you shipping labels. Non-Faulty Goods We accept the return of goods that were wrongly ordered or ordered in error for exchange. These items must be returned to us carriage paid in the original packing and in a saleable condition WITHIN 7 DAYS of receipt. P & P or carriage on exchange/replacement item is chargeable. Returns for Refund These items must be returned to us unused with original packaging intact and in a saleable condition within 7 days of receipt. Goods must be returned carriage paid. Refund of purchase price less a 10% restocking fee will be refunded by the same method as the payment was made. Postage and Packing will not be refunded.

Questions and answers about this item

No questions or answers have been posted about this item.




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