Returns Policy You may return an unopened item for any reason within 14 days of receiving it. Returns are subject to a cancellation fee of 15% of the item's value or $5.00; whichever amount is greater. You must notify us within 14 calendar days of receiving the product either by email or telephone or text message (510-470-1104). We will provide a return authorization (RA) number to include with the item. Opened products or products where the factory seal has been broken may not be returned for any reason. The 14 day period begins according to the UPS and USPS website tracking delivered date. The product must be sent back to us and postmarked within 14 days of your receipt of the product to be accepted. You will be refunded your money back less your original shipping costs and cancellation fee. Shipping costs to send the product back are the buyer's responsibility. Tracking is required, and insurance is recommended. The item must be returned/received in the same condition as it was originally sent. If for any reason you receive the wrong item, you can send it back and we will ship the correct item. We must be notified within 7 days if you receive an incorrect product. We will either provide a refund on the item or send you’re the correct item. In this case, we will refund the returned shipping fee. If you receive a damaged item/package, we will file a claim with the shipping carrier and send a replacement (or issue a refund if we are sold out of the item). All items are insured with the shipping carriers. The buyer is required to send the item back when requested to start the refund process. Please keep the original shipping box as the carrier may want to pick it up. The customer's cooperation may be required by the shipping carriers for the insurance claims. Again, the buyer is required to send the item back when requested to start the refund process.