PAYMENT REQUIREMENTS: Payment is due within 4 days. We accept Paypal, MC / Visa / Discover / AMEX as payment.
SHIPPING: We ship most items within 1 business day, which excludes weekends and holidays. All Non-continental US shipments are shipped by USPS Priority Mail. All ship-to addresses are taken from Ebay, so please verify that your shipping address is correct before you complete payment. We will ship to the address in the Ebay transaction only.
COMBINED SHIPPING: To receive a combined shipping discount, all items must be paid for at one time in one payment. If you feel that you are eligible for a shipping discount, please "request a total from seller" BEFORE you pay. We will then send you an invoice with the discounted shipping. Once an order is paid for, it CANNOT be combined with another order to save on shipping.
INTERNATIONAL BUYERS: Our shipping fees do not include any duties, taxes, or brokerage fees. You are responsible for ALL fees. Because we are a business, we can NOT ship items as gifts.
EMAIL: Every effort is made to answer all emails, within (1) business day – we are a business, and therefore are closed at night and on weekends. Any email sent during those times will be answered as soon as possible during the next business day.
FEEDBACK: We value our feedback rating tremendously – besides the fact that it allows to judge how satisfied our customers are, it affects our Top Seller status, which allows us to keep our prices as low as possible. If you feel the need to leave anything other than positive feedback for us, please contact us first. We will try to resolve any issues, but we can’t rectify a problem if we are not aware of it. Please keep in mind that we are the seller, and have no control of shipping issues once an item leaves our location.
CUSTOMER PICKUP: We do not have a retail location, so we are not setup for customer pickup. Please do not ask.
LISTINGS: We make every effort to supply the most complete listing information that we possibly can. Each list of models that a particular item will fit is complete to our knowledge, so please read it completely before asking (and potentially waiting for an answer until we are open) - the answer is often available in the listing. As a rule of thumb – if your model is not listed, there is a reason.
QUESTIONS: Feel free to contact us with any questions that are not addressed above.
We make every effort to
ship orders as soon as possible. Once an order has been paid for, we
cannot cancel or change it. We apologize for any inconvenience this may
cause. Please check your order for accuracy and verify that the
shipping address is correct BEFORE you submit payment. Please see our
return policy for details on how to return an item that is ordered
incorrectly.
Tracking numbers are automatically emailed to the email address listed
on the Ebay account ONLY. Please check that email address for a
tracking number if your item has been marked shipped in Ebay. The email
will come from Endicia, or FedEx.
PLEASE CHECK YOUR JUNK MAIL IF YOU DON'T SEE IT.