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Ethics and Customer Service by Thomas C. Reischl (2006, Perfect)

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About this product

Product Information

This up-to-date, concise, conversational guide demonstrates the importance of good customer service to your business and to the insurance industry. From the challenges of handling a death claim to routine requests for service, you'll learn how to make the most of your contacts with clients. This book addresses: The business value of good customer service The price of poor customer service Dealing with unethical professionals TQM Perspective Agent and home office conduct

Product Identifiers

Publisher
National Underwriter Company
ISBN-10
0872186733
ISBN-13
9780872186736
eBay Product ID (ePID)
50793341

Product Key Features

Author
Thomas C. Reischl
Publication Name
Ethics and Customer Service
Format
Perfect
Language
English
Publication Year
2006
Type
Textbook
Number of Pages
120 Pages

Additional Product Features

Edition Number
2
Copyright Date
2005
Target Audience
Scholarly & Professional
Topic
Customer Relations, Ethics & Moral Philosophy, General
Lccn
2005-932228
Genre
Business & Economics, Philosophy

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