- Items without box may have scratches and/or dents on the outside
· We Accept:
& Credit Cards: Visa, MasterCard, American Express, Discover.
· All Florida Residents
or Orders shipped to Florida must pay 7% of sales Tax.
· Payment must be
received within 3 days after order is placed.
· Payments received with
an echeck, orders will be considered paid when echeck clears; it may
take 3-15 days depending on your bank.
· Tropical Essence LLC
· We only ship to the
address provided as shipping address at checkout. By EBay and PayPal policy we
can’t change shipping address.
We do not offer free shipping to International customers.
· We offer shipping by
USPS First Class, Priority Mail and Express Mail Service.
· All orders are shipped
within one business day after payment is received.
ship to Military Post Offices (MPO), Army/Air Force Post Offices (APO) and
Fleet Post Offices (FPO) addresses. Since these packages are first sent to the
east or west coast of the US and then shipped to military installations
worldwide, keep in mind that delivery time will be longer than regular US
· During Holiday
Season due the high volume of packages managed by USPS, delivery time may
be longer than usual, please be aware of this in order to select the correct shipping
method to receive your order on time.
· Our Shipping rate is
based on weight and value of the order, if you have any question or concerns
regarding it, Please contact us before placing your order for a shipping quote.
· We do not offer free International shipping.
· Most orders are
shipped within 1 business day after payment is received. International orders using
First Class Registered Mail are shipped within 1-3 business days since
they need extra manual packing procedures.
Check your country
shipping options and costs at the shipping and payment tab.
· For Canada, United
Kingdom and Australian Customers, we offer regular First Class Mail
shipping method, please be aware that it does not have Tracking information or
insurance option, also it usually takes 2-6 weeks for delivery depending on destination
Customs and Post office process.
· To all other
countries we offer First Class Registered Mail, Price starts at US$16.95
(and increase depending on package weight), this shipping method usually takes
2-4 weeks depending on destination Customs and Post office process and will
give you limited tracking information and insurance.
· We recommend Priority
and Express Mail option for all International Orders; it will have
full tracking and Insurance option. Usually delivery for Priority Mail takes
6-10 business days and Express Mail 3-5 business days. Please note that this
delivery time will depend on Customs process and Postal service on destination.
· During Holiday
Season due to the high volume of packages managed by USPS, Customs and
Postal Service at final destination, delivery time may be longer than usual,
please be aware of this in order to select the correct shipping method to
receive your order on time.
· Buyer is responsible
for all taxes and custom responsibilities at the destination country.
· Our Shipping rate is
based on weight and value of the order.
· Due to German Customs
Laws and EBay policy I am unable to ship to Germany, We apologize for any inconvenience
that this may cause to you, contact us with any questions.
· If you have any
question or concern regarding shipping of your order, Please contact us before
· It is strongly
recommended that you know the item (color/shade) you are buying.
· Shades may look
different due to computer monitor settings; the color you see on the monitor
will almost never match the actual item in person.
· These photos are
taken by a digital camera and may not show the real color of the item, they are
for demonstration of the product.
· You can always check
manufacturer website for more reference or contact us if you have any question.
· Your Satisfaction is
important to us
- You may return any unopened and not used merchandise in its original
condition within 14 days of receipt.
· We reserve a 20% re-listing
fee for any merchandise returned, Shipping and Handling is not refundable. Due
to health regulations cosmetic and beauty aid items are not returnable for
other reason than product defects or incorrect item received.
· Please contact us to
get a Return Authorization Number (RAN), It must be written on the outside of
the returned package also we will provide a form that you should fill and send
it with your package.
We work for a 5 Star Feedback.
· If for any reason you are not going to do that, feel free to contact us
· Our system is set up to leave a positive feedback as soon as we receive a