***Awning rail required for installation. (Not included) If you are replacing an older awning there is usually an awning rail installed that is compatible and no other pieces will be required for installation. Rec-Direct suggests that you have a dealer or service provider evaluate your specific situation to ensure you purchase correct size of awning, hardware, and whether any additional components are necessary**
*All orders shipped via Freight truck. No international shipping*
Monday - Friday 8:00 AM to 5:00 PM Central Time
SHIPPING: Most orders leave our warehouse within 1 business day. If this will not be the case Rec-Direct will contact buyer to update shipping status. Tracking information will be provided as soon as it becomes available. We do our best to ensure our listings display available stock. If for some reason we are out of stock we will contact you ASAP. You have the option of waiting till we receive more inventory or we can immediately provide a full refund.
ORDERS: Any orders shipping via freight truck require a buyer be present to sign for item. Upon receiving this item it must be inspected for shipping damage, items signed for in good condition are not eligible for exchange or return. If for some reason your item appears to be damaged please contact Rec-Direct immediately. Item may be eligible for exchange or return.
COMBINED SHIPPING: Not available for this item.
FEEDBACK: Rec-Direct automatically leaves positive feedback when a buyer provides positive feedback. If for some reason you are unhappy with your purchase please contact us regarding the situation before leaving negative feedback. We want our customers to be 100% satisfied with their Rec-Direct shopping experience, and will work hard to ensure you are satisfied.
CONTACT US: If you have questions regarding the status of your shipment, tracking information, returns, or any other types of queries the best/fastest way to reach us is to contact us via eBay. If you wish to speak to an associate please call . Customer service is available Monday - Friday from 8 AM - 5 PM Central Standard time.
RETURNS: Returns not accepted for this item.
INTERNATIONAL SHIPMENTS: Rec-Direct ships all international orders via UPS Standard. Buyers must provide a contact phone number for order, and order will not ship until contact phone number has been provided. All international shipments are subject to taxes, duty, and UPS brokerage fees at the border. These fees are the responsibility of the buyer and are not calculated by Rec-Direct nor are they included within the listed price. We do not ship via USPS. No orders will be marked as gifts as this practice is illegal. All order values will be marked according to the value of the order. Buyers who refuse to pay taxes, duty, and brokerage fees will have their packages returned back to Rec-Direct. A refund will be issued to the buyer minus the cost of original shipping and any shipping fees Rec-Direct incurs shipping package back to our warehouse