RETURN / EXCHANGE POLICY If you are not happy with your purchase, we will be happy to exchange the item or accept a return. EXCHANGES OR RETURNS ARE AVAILABLE WITHIN 14 DAYS FROM RECEIVING THE ITEM WITH A FEE. FOR EXCHANGES ONLY $15 FEE FOR ORDERS WITHIN THE UNITED STATES $30 FEE FOR ALL INTERNATIONAL ORDERS FOR RETURNS ONLY THERE IS A 15% RESTOCKING FEE ON ALL RETURNS. THESE FEES COVER OUR SHIPPING, HANDLING & RESTOCKING COSTS EXCHANGES OR RETURNS ARE AVAILABLE ONLY FOR UNUSED ITEMS RETURNED 100% INTACT, in re-saleable condition INCLUDING ALL OF THE ACCESSORIES,(the original box, case, tags, stickers,manuals, booklets and any other accessories provided by the manufacturer) TAGS CANNOT BE REMOVED AND REATTACHED. Returns not in compliance with the aforementioned requirements will be subject to be returned to the sender. PLEASE VISIT OUR EBAY STORE TO SEE THE DIFFERENT STYLES AVAILABLE FOR EXCHANGE: http://stores.ebay.com/eleganttouch2 EMAIL US FOR AUTHORIZATION BEFORE RETURNING AN ITEM. (TRACKING SERVICE IS A MUST)WHEN ITEMS SHIPPED BACK TO US. The customer is responsible for all shipping expenses. Please ship the item back with your Ebay I.D and a note explaining what you like us to exchange with or mark return only if you are only returning the purchased item for a refund. The Return address is: RIMA ELBAST 10861 ELDORA AVE SUNLAND CA 91040 Please ship back the item within 48 hours from the time of this correspondence and Email us the Tracking Number immediately. Kindest Regards