We guarantee that all our items are as described and 100% customer satisfaction guaranteed.
Refund: If a refund is desired, please contact us to obtain a Return Authorization number (RAN) number. You must return the package in its original packaging and condition within 30 days of purchase. The buyer is responsible for all shipping expenses.
Returns: All returned merchandise must be in original purchase condition with the original packaging and product intact and include the original receipt/invoice/packing slip to be eligible for credit. Returned merchandise must be in our location within 30 days from the date of purchase. PlayMusic123 will issue credit upon approval of returned merchandise excluding shipping charges and transaction fees. When you return your item we recommend you insure the package for the same amount you paid for the order, damaged merchandise will not qualify for refund.
Additional fees will apply if any of the following occurs: Returned merchandise has broken parts. (Strings, bridge, tuner, bow, etc.) The returned merchandise is otherwise considered non-resalable, or must be sold as "used". If you have any concerns or questions in regards to our returns and exchange policy, please contact us at before purchasing.
Shipping Damage: PlayMusic123 will cover items damaged by the shipping carrier unless the carrier is the US Postal Service or if the item was shipped using your shipping account/carrier. The procedures to replace a damaged shipment are as follows:
1) The shipment recipient must call the appropriate shipping carrier as indicated on the shipping label; FedEx at 1-800-GoFedEx, UPS at 1-800-PickUPS. The recipient must give the shipping carrier the tracking number(s) on the shipping label and request a pick-up because the item(s) was damaged during shipping. This first step must be completed within 5 business days of the shipment's delivery.
2) After FedEx or UPS picks up the damaged shipment notify us of the situation via email. Include order number and your purchase order number as well as a description of the damage.
3) PlayMusic123 will replace the shipment at no additional cost after PlayMusic123 has verified that the shipment's item(s) was in fact damaged during shipment. This process may take 2 to 3 weeks.
Note: PlayMusic123 will not cover a shipping damage return and/or replacement in which the customer and/or our client fail to follow the proper procedure.