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Buyer Security
At Premier Appliance, online data security is a top concern. In order to give you peace of mind you deserve, we have taken the step to use only a 100% secure 128 bit encrypted online ordering system for all online sales and data information transfer.
Premier Appliance is scanned and checked multiple times everyday by independent third parties to make sure our data collection and your data that is given is 100% secure. We have earned the following seals of approval for our security from third party companies listed below.
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Payments
You can call our Order Department Toll Free at 866-458-2701 (Mon-Fri 9-3 CST)
Payment can also be accepted via PayPal, VISA, MasterCard, American Express, Discover. Buyer is expected to contact seller within 3 days of auction close with method of payment. Payment expected within 10 days or item will be re-listed and seller will file Non-Paying Bidder Alert with eBay.
At PremierAppliance1 we pride ourselves with our email communication with all of our customers. We will communicate with you each step of the way via your eBay registered email address, beginning with your questions, winning bidder notification, payment instructions and order update.
We always answer every email, so please check your SPAM or Bulk Mail folders for our messages if you do not see an email from us shortly after your question or the close of the auction.
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Shipping
After your payment you should receive a FedEx tracking number, that does not mean the item has left our warehouse yet. Please be aware it may take up to 6 to 10 business days for your order to arrive. The FedEx tracking number will become active at some time during the 6-10 day period.
We try to ship every item the same day in which your order is placed and payment is verified, however it usually takes 2 or 3 business days during heavy sales periods to process the order.
We ship FedEx ground. For expedited shipping, you must call to place your order.
If your order was placed within the past 3-5 business days, please allow time to process your order, we are closed weekends. Orders placed after regular business hours Monday-Friday are not received and will not begin processing until the next business day. FedEx will email the tracking number to you directly, so please check your SPAM file for the email. The FedEx email should have your tracking number in the subject line. That email is sent to the email address used when placing your order, please be sure to check the correct address, also be sure to check your bulk folder, that email can be easily overlooked. Please be aware it may take up to 6 to 10 business days for your order to arrive. The FedEx tracking number will become active at some time during that period.
Sorry, we cannot ship internationally (except Canada) or to APO and PO Boxes. Please note that we do not ship outside the contiguous United States (No shipments to Hawaii, Alaska, Puerto Rico, etc). Only Tennessee residents will be charged state sales tax. Unless otherwise stated, our Canadian customers will only be charged a shipping rate of $30 (or $50 noted on certain items) but there are Canadian taxes or surcharges that may apply to your purchase. If you are having the item shipped outside the USA, please do not purchase unless you are willing to pay the extra tax or surcharge. We do not collect or receive any of the money and there is no way for us to know how much you will be charged, it is totally beyond our control. Please note, we cannot pay or be responsible for any additional taxes or fees that may be charged for delivery to Canada. * Unfortunately, our Canadian customers do not qualify for free shipping promotions. Certain regions in Canada must pay additional shipping, FedEx will not ship Ground to those areas. If you have a question, please call before placing your order.
Canadian customers can call 901-252-3220 if you have any questions, we are here to help!
This map shows how many business days it should take for your item to arrive after your payment has cleared and the item has left our building. During the Holiday season shipping times naturally take longer.
*** Some items ship directly from the manufacturer, not our warehouse. This may increase/decrease your shipping time. ***
You can call our Order Department Toll Free at 866-458-2701 (Mon-Fri 9-3 CST)
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Returns
At PremierAppliance1 we want to make purchasing on the Internet as easy and comfortable as possible. 100% customer satisfaction is our goal for all our customers. On rare occasions and despite our best efforts, an item might turn out to be defective. In the very unlikely event you receive a defective product we ask you to remember that we do not manufacture these products, we simply market them in the U.S. for the manufacturers and factories. With that in mind, we will do whatever it takes to help you achieve 100% satisfaction.
The first step is to email us to request a Return Authorization. In order to speed up the process, please include what is wrong with the unit, your name, full address, model number, receipt number and how you paid for the item. We will gladly ship you a replacement unit or give you a refund. Due to the size and activity of our warehouse, we cannot accept nor be responsible for items and shipping charges if the item is shipped to us without a prior consent and a Return Authorization number. We will mail you a pre paid label. Once you receive it, please call us Toll Free at 866-458-2701 so we will be able to track the package back to our warehouse.
Please make sure all original paperwork, box, warranties and accessories are intact and with the unit so we can issue a refund.
Please make sure to write your RA number clearly on the box. Refunds are issued an average of 7 business days after the checking in of your returned product. After we issue the refund, it is up to your bank to post the credit on your account in a timely manner, PayPal credits take 24 hours or less in most cases.
We always answer every email, so please check your SPAM or Bulk Mail folders for our messages if you do not see an email from us shortly after your question or the close of the auction.
You can call our Order Department Toll Free at 866-458-2701 (Mon-Fri 9-3 CST)
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