All of our products are handcrafted in India after your order is placed. Some items may require a longer ship-out time.
All shipping fees include insurance, handling and transit charges.
We use all of the major shipping carriers to ship orders including UPS, FedEx, and the United States Postal Service.
Unfortunately, customers are unable to specify the carrier of their choice. Most oversized items are shipped via freight
carrier directly to your shipping address.
We are unable to ship items to rural routes, remote areas not in close proximity to areas commonly serviced by freight
carriers, APO/FPO addresses or P.O. Boxes.
On occasion there may be unforeseen delays in shipping your order. We will notify you via email if we determine your order
will not ship by the timeframe stated on each item's product page. A tracking number will be emailed to you so that you may
track your items delivery. If you do not receive tracking information please check your bulk or spam email folder before
Orders shipped to Canada, Alaska, Hawaii or Puerto Rico will be charged additional shipping fees based on destination,
size, and weight. Please send us your zip code via email and we will provide you with a shipping quote.
We require a signature at the time of delivery. Please ensure that a delivery phone number is provided when you place your
Important Delivery Information
The freight carrier will contact you 24-48 hours prior to delivery to arrange a delivery time. The phone number used to
contact you will be the daytime and evening phone numbers provided during checkout. Available delivery times will vary
depending on the freight carrier's schedule.
Most oversized items will be delivered only to the nearest ground-level entrance of your home or business. Exceptions
include apartments and unusual driveways.
Most freight carriers will carry your item into a specific room or up stairs for an additional fee. If you would like your
item carried inside your residence or up any flights of stairs, extra fees may apply. Residences or businesses that have
steep uphill or downhill slopes leading to the entryway may also be charged additional fees. These fees usually range from
$25 to $50 and are negotiated with and paid directly to the driver making the delivery. These extra delivery options are not
available in all areas. By purchasing an oversized item, you authorize Sierra Living Concepts and/or the freight carrier to
assess additional fees to you as necessary.
Our freight carriers will do their best to arrange a convenient delivery time with you. If you need to request a specific
delivery time outside their normal business hours, a "Delivery Window" fee ranging from $75 to $125 may apply. Available
delivery times are made solely at the freight carrier's discretion, and certain days and times may not be available in all
areas. Redelivery fees ranging from $25 - $125 will be charged if you miss your delivery appointment.
If you refuse or return a non-defective or undamaged item, you will be responsible for all actual return shipping