NEW POLICY ~ PLEASE READ BEFORE YOU BID/PURCHASE (Sorry for all of the "fine print" but all of the new seller policies and a few too many less-than-honest buyers have forced our hand): Returns are gladly accepted; however, we do NOT offer partial refunds and/or "post-sale discounts."
Return Merchandise Authorization (RMA) Numbers are now required for ALL returns. If you wish to return an item, please contact us via eBay's "Ask A Question" link located on the lower left side of the listing page (RMA's cannot be issued by phone). We'll respond to your request within 1 day and will provide complete return instructions along with your RMA number which MUST be written on the outside of the package. If an item is returned without the RMA clearly noted on the package, it will be refused and returned to the sender.
Upon receipt of the item and completion of the Request to Cancel Transaction, your purchase price will be refunded, less our initial shipping cost PLUS insurance & packing materials costs which usually average from $2.50 to $5.75 (no exceptions), as long as the following conditions are met:
Please notify us within 3 days of receipt of the item so that we may provide you with return instructions and your RMA number.
Item must be returned within 14 days of original receipt date and must be in the same condition as when you received it.
Buyer is responsible for return shipping costs (no exceptions) via a service that provides insurance and tracking/delivery confirmation.
All retail store tags and/or our store security tag* must remain attached and all incidentals must be included.
Refunds will be issued AFTER the eBay Request to Cancel Transaction has been accepted and completed by both the buyer and the seller.
*PLEASE NOTE: Your bag will arrive with our personal store security tag attached. This tag is easily removed with scissors. This tag clearly states that removal of the tag voids the return policy. Do NOT remove or tamper with this tag (or price tag) unless and until you are sure you will not be returning the bag as removal of tags voids our return policy. Any item returned without tags attached will be returned to the buyer. Please be sure to thoroughly inspect your item before removing tags.