Offers & eMails:
I will respond to all Offers and Email Messages Monday through Friday until 2:00pm Central Time. We are closed Weekends & Holidays. Offers expire within 48 hours, so if an offer is made after 2:00pm on Friday, it will expire before I am able to respond.
We accept instant PayPal payment or credit/debit card through PayPal. Payment in full is expected within 3 days after purchase or product availability will not be guaranteed after 5 days. All orders will be processed within 3-5 business days. Payments received Thursdays after 2pm Central Time and Fridays, weekends and Holidays will be processed on the next available business day.
Some items sold may have customer engravings on tools, but this does not affect the quality of the tool. Some pictures may show other items, but only the items described are included (i.e. carbide inserts, rulers, tools, etc.) If the item is listed as "Seller Refurbished" or "Regrind" please be aware that exact dimensions of the tool may have changed in the grinding process and for special orders. Please ask questions before buying if this is a concern.From time to time, items have been misplaced or put back in use. We apologize for this in advance and will refund your money promptly if this happens.
We offer a 14-day Money Back Guarantee. Any items needed returned will receive a full refund (or if you prefer an exchange), and must be in the condition it was sold. Please advise us of any problems with purchases before returning or leaving feedback. We are here to make sure that you are a happy customer. We will pay the postage for all returns.
Please be aware that our company has a Physical Presence (Nexus) in AL, AZ, CA, CO, CT, FL, GA, IA, KS, KY, LA, MA, MI, MN, MS, MO, NY, NC, ND, OH, SC, TN, TX, VT, VA, WA and is required by law to collect and remit sales tax for all on-line sales shipped to that state. If you have a certificate that exempts you or your company from paying sales tax, please inform me of that before paying for your goods. You can send me a pdf. of the certificate to my email address: email@example.com, and a invoice without the sales tax will be sent to you. No refunds will be given on sales tax after payment has been made.
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