Pacific Bay Watch will gladly accept the return or exchange of undamaged merchandise within 7 business days from when your order was received by you, usually 2-5 business days after it was shipped out of our warehouse. Certain conditions may apply, please read the full policy below. We offer a customer satisfaction guarantee or your money back. This policy means that if the item is not as described then return it for a refund within 7 business days. If the item is returned, it must be returned in the exact condition as shipped with box and any other papers or items that it was shipped with. If an item is resized or engraved, the refund is void. If a customer would like to make a special order, the refund is void. Special orders CARRY A NO RETURN POLICY unless otherwise pre arranged with our staff. Please note that if you paid by Credit Card direct method payment additional 10% restocking fees will be deducted from your full refund. Before returning an item, please obtain a return authorization number by calling +1-949-200-9569 New and unused means that there are no marks on the item or any wear on the item, including tags and boxes. Pacific Bay Watch is not responsible for any item that is not returned in the manner set forth above. Returns must be sent prepaid and insured by a track able carrier such as UPS or Federal Express to: Pacific Bay Watch 1000 Bristol St. North, Suite 17-353 Newport Beach, CA 92660 Phone: +1-949-200-9569