If for any reason you are not satisfied with your purchase, please do not leave Negative Feedback. Instead, contact Indy Surplus to discuss your issue.We work very hard to ensure that our customers are satisfied and guarantee that we can resolve any issue.
100% Satisfaction Guarantee:
Indy Surplus provides a 100% Satisfaction Guarantee. We encourage our customers to inspect their items physical and functional condition upon receipt to ensure that it conforms to the description of the item purchased.
All of our items come with a 7 day return/exchange guarantee (with the exception of items sold in As-Is condition). Based upon available inventory, we will issue a replacement or refund upon receipt of the returned item. Oftentimes, we are also able to provide troubleshooting tips over the phone to solve the problem.
It is the buyer's responsibility to research product compatibility. We encourage you to review the manufacturer's specifications to determine compatibility with your devices, accessories, equipment, or operating systems.
You Received the Wrong Item:
If the item you received does not match the order you placed with us, please contact us within 3 business days of receipt.
You Don't Agree With the Condition of Your Item:
If you feel that the item you received is not consistent with our Rating System, please contact us within 3 business days of receipt.
Your Item Doesn't Function Properly:
If you received your item and you find that it does not function properly, please contact us within 3 business days of receipt.
Your Item Was Damaged In Transit:
If the exterior of your package and/or its contents arrived damaged, please contact us within 24 hours of receipt so that we may initiate a claim with the carrier. Your refund is subject to the carrier's claims process and the length of time it takes to process a claim varies by carrier. Refunds will be issued by Indy Surplus upon the carrier's claim determination, which may take several weeks. Please review the item's description for its condition at the time of purchase before contacting us to initiate a claim.
Return Process Return Authorization:
Unless subject to a carrier's damage claims process, all returns require a Return Merchandise Authorization number (RMA #). Contact us to receive your RMA # before returning an item. Please note that unauthorized returns will not be accepted, and any shipping charges associated with a refused package will be the responsibility of the buyer. Once authorized for a return, you will receive an email with return instructions and, in some cases, a prepaid return label.
- All returns are subject to inspection prior to authorizing a refund.
- Items that are altered in any way (including missing parts, pieces, or accessories) will not be accepted.
- Authorized refunds will be issued within one business day of receipt of the returned item.
- Buyers returning items due to non-compatibility are responsible for return shipping and a 10% restocking fee.
- Buyers who simply no longer want their item or purchased the wrong item are responsible for return shipping and a 10% restocking fee.