Callaway Golf was founded in 1982 by the late Ely Callaway, a visionary entrepreneur who operated under a simple but profound business promise: Deliver Demonstrably Superior, Pleasingly Different products and services. That philosophy turned what was originally a boutique manufacturer of high-quality wedges and putters into the world's largest maker of premium, performance golf products. The Callaway mission and vision has remained the same; we passionately pursue advanced, innovative technologies that help golfers of all abilities find more enjoyment from the game. Under the Callaway and Odyssey brands, Callaway manufactures and sells golf clubs and golf balls, and sells golf apparel, footwear and accessories in more than 110 countries worldwide.
Through an unwavering commitment to innovation, Callaway Golf Company creates products and services designed to deliver serious performance and serious fun for all golfers. Callaway is a global leader in advanced golf technology, and has consistently found new ways to empower golfers of all abilities for 30 years.
PUTTING THE JOY OF THE GAME IN YOUR HANDS
The thrills of golf are out there. Everywhere. The joy of splitting a tree-lined fairway. The rush of watching a 25-foot putt disappear into the cup. The satisfaction of seeing a ball follow the precise flight path you visualized. Elusive, but endlessly alluring, these thrills are golf's greatest rewards. And every day, we stop at nothing to build the tools golfers need to achieve them. We at Callaway have a single aim: to deliver the best performing products the game has ever known-products that perform so well, they literally put the joy of the game in your hands. Because the thrills of golf are out there. And we believe everyone with passion for the game deserves the confidence to go out and experience them.
Questions about shipping? In this section you will find information about standard ground contiguous US shipping, Express US shipping and International shipping.
Shipping to US
Most of the products shipped within the contiguous U.S. are delivered via UPS Ground® Services. You also have the option of choosing UPS Second Day Air or UPS Next Day Air as you are checking out.
UPS Ground® Services (Flat Rate Shipping & Handling):
Orders shipped via UPS Ground® typically take from 1-5 business days to arrive from the time the package leaves our facility. All orders shipped out via ground shipping within the contiguous U.S. will be charged according to our one-price shipping & handling rate of $9.95, regardless of the number of items shipped. Orders placed prior to 2:00PM CST will ship the same day pending verification.
UPS Ground Service Schedules
Problems with Your Shipment
Shipping problems, while not common, can happen. If you have a problem with your order that is related to shipping, please contact us at 1-866-674-7888 for assistance or Send an Email.
If you have not received your shipment within the expected delivery time, or if the shipment has been delivered but is not in your possession, please have your order number ready and contact us at our toll free number. A Customer Service Representative will process a claim with UPS and give you further instructions.
If your shipment arrives damaged, please do not open the box or remove any of the packaging materials. A Callaway Golf Pre-Owned & Outlet Customer Service Representative will have to process a damage claim with UPS, have the damaged merchandise picked up from your location, and give you further instructions to receive a replacement.
If you decide not to keep the items you purchased, please select the type of merchandise return you wish to use from the list below:
We provide a 100% guarantee on the condition of our clubs. We take great care in certifying every pre-owned Callaway Golf club we sell, including the assignment of a condition rating. If, during the first 15 days following the receipt of the purchase, you wish to return any product in the exact condition that you received it (has not been played with), a 100 percent refund will be given for the price you paid for the product. You will be responsible for the entire cost of the original shipping, handling and taxes and any costs incurred during the return of the club to us.
Club Received Does Not Match Your Order
If the club you receive does not match the order you placed with us, please contact our Customer Service department at 1-866-674-7888 or Send an Email for assistance. A representative will help you determine the best way get the correct item to you as quickly as possible.
Callaway Golf Pre-Owned & Outlet will cover the shipping costs for a replacement in which Callaway Golf Pre-Owned & Outlet was at fault or that qualifies for repair through our 12-Month Limited Warranty. Callaway Golf Pre-Owned & Outlet will only cover replacement shipping & handling costs to the original shipping destination of the order.
UPS delivers all shipments Monday - Friday to both Commercial and Residential Addresses.
UPS Second Day Air Service:
If you choose, you can have the delivery of your items upgraded to UPS Second Day Air for the applicable cost listed on this item. Note: UPS Second Day Air items ordered on Thursday will arrive the following Monday. UPS Second Day Air items ordered on Friday will arrive the following Tuesday. Orders placed prior to 2:00PM CST will ship the same day pending verification. Orders that include custom options may require an additional business day to ship.
UPS Standard Overnight®:
If you choose, you can have the delivery of your items upgraded to UPS Standard Overnight® for applicable cost listed on this item. Typically, UPS Standard Overnight® items arrive one business day after leaving our facility, with delivery by 12:00PM. Note: UPS Standard Overnight® items ordered on Friday will typically arrive the following Monday. Orders placed prior to 2:00PM CST will ship the same day pending verification.
Alaska/Hawaii Shipping Options:
Items shipped outside the contiguous U.S. to Alaska or Hawaii can only be shipped via UPS 2-3 Day® Service. Ground service to Alaska or Hawaii is not available thus a shipping surcharge may apply. Orders placed prior to 2:00PM CST will ship the same day pending verification. Orders that include custom options may require an additional business day to ship.
At this time we do not ship to APO/FPO addresses on eBay.
15 Day Money Back Guarantee
Callaway Golf wants you to be fully satisfied with every item you purchase from CallawayGolfPreowned.com. If you are not satisfied with the item you have purchased, you may return it within 15 days of delivery for a full refund of the product price.
This does NOT include shipping or handling
To qualify for a full refund:
- The item must be returned in new and unused condition.
- Accompanied by a Return Merchandise Authorization (RMA).
- Must be complete with all parts and accessories in-tact.
To obtain a Return Merchandise Authorization (RMA) please contact a CallawayGolfPreowned Sales and Customer Service Representative toll free at 1-866-674-7888
or email by clicking here
90 Day Credit Card Buy Back Guarantee
Callaway Golf Pre-Owned & Outlet will buy back any club for a fixed price - determined at the original time of purchase for credit to the purchasing credit card when the return is accompanied by another Callaway Golf Pre-owned & Outlet purchase of equal or greater value.
- 15 - 30 Days: 90% of the purchase price
- 31 - 60 Days: 80% of the purchase price
- 61 - 90 Days: 70% of the purchase price
To create your 90 Day Credit Card Buy Back, call 1-866-674-7888
to speak directly to one of our customer service representatives.
Return Over 90 Days
If more than 90 days have passed since the original purchase, the item cannot be returned under the Buy-Back Guarantee. It will, however, be eligible for trade according to the rules for the Trade In! Trade Up! Program.
Terms and Condition for Callaway Golf Pre-owned & Outlet Returns
We will authorize the buy-back and determine the associated in-store credit you will receive based on the amount of time you have owned the club. You must contact us to receive a Return Merchandise Authorization (RMA) number prior to sending the club back to us (see Return Policy below).
You are responsible for all shipping charges associated with sending the buy-back club(s) to Callaway Golf Pre-Owned & Outlet. Returned items must be received within 10 days of issuing the RMA to qualify for the "Buy Back" price quoted. If an item is received more than 10 days after the RMA was issued, a new Buy-Back value will be assessed as of the day the item is received.
We only require that the clubs experience "normal" use and do not have any chips, dings or pop-up marks as set out in our standard Trade In! Trade Up!
Program. If there is structural damage to a club, or if there is any physical work done to a club (re-shaft, loft or lie tweak, length adjustment, etc.), the buy-back obligation will be voided. Re-gripping is always ok and will have no effect on the buy-back price.
Returning Merchandise to Callaway Golf Pre-Owned & Outlet
Please include the copy of your original invoice as well as the RMA number we provide so we can process your return as quickly as possible. The RMA number should be printed on the outside of the package used to send the returned merchandise back to us. The customer is responsible for all return shipping costs. We also recommended purchasing insurance for all returned merchandise. We cannot be responsible for loss or damage caused during return shipping.
Money Back/Buy-Back Credit will be issued within 7-10 business days from receipt of your club(s), pending inspection and approval of your return.
If there are any questions or adjustments to be made, we will contact you to discuss them before issuing payment. If a refund is applicable, the value will be remitted to you in the same form used to make your original purchase (i.e. credit card or check). If a refund cannot be made in the same form, a check will be issued and will be mailed to the billing address we have on file.
Return Shipping Charges
If there is a problem with your order that was the fault of Callaway Golf Pre-Owned & Outlet, we will take the necessary steps to make it right. We will be happy to reimburse the customer's ECONOMY GROUND return shipping costs in the following situations, provided the customer includes proof of the charges paid
- The club received was not what was ordered
- The club received was defective (and you have contacted us within 15 days of receipt)
Under no circumstances, will Callaway Golf Pre-Owned & Outlet reimburse any expedited shipping charges for returned merchandise.
10-Point Inspection Process
It's how we ensure that every Certified Pre-Owned club meets our exacting standards.
Everything else is just "used."
1. Structural integrity of head
2. Cosmetic evaluation / clean-up
3. Proper length
4. Proper loft
5. Serial number authentication
6. Structural integrity of shaft
7. Grip replacement
8. Proper lie
9. Proper swing-weight
10. Field test
Only Certified Pre-Owned clubs come with the same 1-year limited warranty against defects you get with any new Callaway Golf club purchase.
The promise of a great Certified Pre-Owned club doesn't stop when you hit the course. Just like any new Callaway Golf product, a Certified Pre-Owned club comes with a warranty against defects. That means if something happens to your club that is directly related to an original manufacturing defect, we'll fix or replace it. No questions asked.
Free Callaway Golf Headcover
Included with every driver, fairway wood or hybrid purchase.
All Callaway Golf woods are shipped with our exclusive Barrel headcovers (a $14.99 value). These new, multi-purpose headcovers are designed to match any Callaway Golf club and are only available with Certified Pre-Owned Callaway Golf clubs.
Certificate of Authenticity
Verification that your Certified Pre-Owned purchase is 100% Callaway Golf. Accept no substitutes.
The Real Deal
Callaway Golf's unwavering commitment to innovation and the creation of new golf technologies is well-established. Because of the company's success in producing easy to use, forgiving golf clubs for every player, there are many imitations. But you can shop confidently with Callaway Golf Pre-Owned & Outlet, knowing that Callaway Golf puts its stamp of approval only on Certified Pre-Owned products. To demonstrate that trust, every Certified Pre-Owned club you buy will come with a Certificate of Authenticity from Callaway Golf.