Shipping Information

Important Information for All International Buyers:

• *All international shipments must go through a customs clearance procedure. This may affect the delivery time of your item. Please contact your local customs office to inquire about customs clearance procedure times.

• **Brokerage fees are NOT INCLUDED in the item price or shipping charges. Most items are sent UPS and will likely incur brokerage fees. These charges are the buyers responsibility and are normally collected by the delivering freight / shipping company or when you pick the item up. Please determine what these additional costs will be prior to bidding/buying. These are NOT additional shipping charges.

• ***Import duties, taxes and charges are NOT INCLUDED in the item price or shipping charges. These charges are the buyers responsibility and are normally collected by the delivering freight / shipping company or when you pick the item up. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These are NOT additional shipping charges.

• We DO NOT mark merchandise values below value or mark items as "gifts", USA and International government regulations prohibit such behavior.

Shipping Methods:

We use wide range of shipping companies for each available shipping method. We will select the safest and most appropriate shipping method based on the item and your shipping address. Oversized items may be shipped by freight.
All items shipped within the Continental US will include tracking information. This information will be provided via email once your order has shipped.
Special Note about P.O. Boxes. Some items are too large to ship to a P.O. Box, and will require a physical address. If we are unable to ship to a listed P.O. Box, we will contact you for an alternate address.

Shipping Times:

Our warehouse is located in Palm Beach Gardens, FL transit times from this location shown below:

Transit times shown are approximate and for Continental US Standard shipping method.

We do our best to get orders out the door as soon as possible using the fastest method available.
If you have any questions or concerns, please contact us by using the "Send Us a Message" link above or call us anytime at 1-800-617-0525

Payment Information

• All major credit cards accepted through PayPal!

Pay Now:

Ensure all auctions have ended and/or all items are in your cart prior to visting checkout. Please click on the "Pay Now" button to proceed to eBay's secure online checkout. You can also click on the eBay Cart to view your item then and click "Proceed to Checkout".

Pay Later:

There is no need to contact us to arrange payment. eBay will automatically send you an e-mail within 3 hours of auction close. The e-mail will contain a link to eBay's simple and secure checkout system, where you will be able to quickly and conveniently pay for your items.Ensure all auctions have ended and/or all items are in your cart prior to visting checkout.

Sales Tax:

Items shipped to the state of Florida are subjected to 6% sales tax.

Order Processing Information

Order Processing Time:

Orders are processed upon receipt of payment and shipped within 1-2 business days from our South Florida warehouse. Tracking information will be updated via email and estimated time of delivery is determined by the shipping address and chosen shipping method.

Exception:

Please note that we do not ship on weekends or holidays. All business that occurs on these days will be processed on the following business day.

Return Information

We stand behind out products so you are always covered!

If you are not 100% happy with your purchase, please contact our Customer Care Center for immediate service.

Customer Care Center Toll Free: 1-800-617-0525

Return Policy

All returns must be made within 30 days of purchase date. Items must be in new, unused condition, with all original materials included with the shipment. A partial refund may be applied for open or damaged items, depending on the condition. Returns of items purchased that are the result of our error will be recieve a full refund of the item as well as shipping charges. Returns of items purchased that are not the result of our error may be subject to a return shipping fee which will be deducted from the refund.

Oversized Item Return Policy

We may give only a partial refund of the purchase price if the returned item is not in its new, original and unopened condition. The amount of the partial refund depends on the condition of the item as determined in our sole discretion. We reserve the right to deduct the original shipping charge, and the actual return shipping fee, which generally ranges from $99 to $695 or more (depending on size and weight), if the item is not in its original condition upon arrival back at our warehouse.

Additionally, you will be responsible to pay the original shipping fee, return shipping fee, and a 15% restocking fee if we receive an Oversized Item return for any of the following reasons:

• You refuse a delivery without inspection
• You miss a delivery appointment
• You return a non-defective or undamaged product

To Return an Item:

All Returns must be made to our Customer Service Center at:

Salon Supply Store
Returns Department
10358 Riverside Drive Suite 120
Palm Beach Gardens, FL 33410

Packaging and Return Instructions:

• Along with a return and copy of email, package your returns in a secure box or padded envelope.
• Utilize the original packaging if possible and completely remove or cover the original shipping label
• Packages should be shipped via USPS (United States Postal Service) or UPS.
• Items that are valued over $100 must be shipped with insurance.
• Keep your shipping receipt until you receive your exchange or refund.

Your Feedback Is Important to Us

We work very hard to exceed your expectations by offering a quality product at a competitive price, all while providing the BEST customer experience in the industry. However, we understand that mistakes can happen and incidents do occur. We ask that prior leaving any negative feedback, please allow us the opportunity to resolve your concerns as we are happy to be of assistance.
Our dedicated customer care staff can be reached TOLL FREE from anywhere in the US at 1-800-617-0525.

We hope you will take a moment to compliment our 5 STAR SERVICE by leaving us POSITIVE FEEDBACK

We have not forgotten about you! We appreciate your business and will leave you POSITIVE FEEDBACK upon receiving payment. In the event you do not see our feedback post within 24 hours please give us a call so we may provide your well POSITIVE FEEDBACK manually.

Customer Care Center

How to Contact Us:

Business Hours: Monday-Friday 9:00am-7:00pm EST
Office Line: 561-766-1657
Toll Free: 1-800-617-0525

Mailing Address:

Salon Supply Store
10358 Riverside Drive Suite 120
Palm Beach Gardens, FL 33410

Return Address:

Salon Supply Store
10390 Riverside Drive
Palm Beach Gardens, FL 33410