You can contact us either through the ebay messaging system(preferred) or directly to our email.
We love to communicate ! But please remember that our business hours are from 11AM - 6PM EST Monday - Friday. We respond to questions and concerns very quickly during those hours. On holidays and weekends we still feel customer service is extremely important, but please allow up to 24 hours for a response. If you do not get a response from us within 24hrs, please check your spam folder, sometimes our emails can end up there.
Please include your Ebay ID and Order Number in all communications with our customer care department
Customer satisfaction is our top priority. If you have any questions or concerns with your purchase, please contact us directly at (800) 577 6373 between 11:00am - 6:00pm EST (Mon-Fri). Or, contact us through Ebay messaging system and we’ll respond to your inquire within 24 hours.
We offer hassle free exchange or refund within 14 days of purchase. Shipping cost if any is non-refundable and return shipping is buyer’s responsibility. If you have any questions or concerns after 14 days, please contact us, and our customer service team will work with you to resolve any issue.
*Please note: We are unable to guarantee data and web services for unlocked phones. The protocol for these services varies widely across GSM carriers so you must contact your service provider to ensure your phone is correctly configured and fully compatible with their data and web services.
All Shipments are shipped within 24hrs of your confirmed payment. Except weekend and holiday orders are processed and shipped at first available pick up from carrier. Shipments originate from our company headquarters in New York, USA .
Please keep in mind that Ebay estimation of receiving the product is approximate but not always correct.
Any accessories quantity less than 3 pieces will be shipped with USPS First Class Mail WITHOUT any Tracking number.
We are not responsible for any service carriers shipping delays.
- Cell Phone Nerd is a registered United States corporation and an authorized tax-collecting agent for sales in the state of New York. All purchases shipped in New York State are subject to 8.875% NY state sales tax.
- All major credits cards are accepted through Paypal: Mastercard, Visa, American Express, Discover.
- We will only ship to your Confirmed Paypal address NO EXCEPTIONS