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Visit My eBay Store: Golden Witch
Add us to Your Favorite Sellers To our valued eBay Buyers,
Please read this
letter, most recently up-dated in 2010. The contents of this letter take
precedence over all previous versions of this letter which may still be posted
on other auction items or store items.
First, thanks for a great
year in 2009! Here’s looking forward to another good year in ’10, for all of
you, and for both of us at GW. After flirting with expansion, Erica & I
have come down firmly on the side of running a literal mom & pop operation
and we downsized back in 2005. It’s still just us, with no additional staffers.
This means you’ll get first-hand, personalized attention from the owners of the
company. It also means that, on occasion, we’ll have to ask for your patience.
We try to respond to eBay related inquiries and send out a round of new and/or
up-dated invoices once each business day. If you don’t hear from us within one
business day, please check out our NEW Golden Witch website or our new, 2010
downloadable PDF catalog (available on the front page of our website) for our
vacation schedule. We do take a few long weekends and a couple full weeks off
during the year and we do our best to pre-post these dates. If ever you write
and don’t get a response from us when we are in the shop, please consider that
either a) we didn’t receive your message for some reason or b) our response to
your message was bounced by your server or routed into your spam file; in other
words, we try very hard to respond to every single email that comes in. If your
email refers to non-eBay items or contains tech questions, we will ask you to
post your question to our regular company email address at info@goldenwitch.com.
Please work with us to keep the eBay forum dedicated to eBay matters.
Before reading on,
please keep in mind the dictum that your mother whispered in your ear: if the
shoe fits, wear it. And of course, if it doesn’t, then our blunt words aren’t
meant for you and only our kind and appreciative words are. Thanks to everyone
for making eBay a success for us!
Items MUST be paid for
within SEVEN DAYS or we will file an “unpaid” claim with eBay. If you’re
buying items over longer periods for reduced shipping, please just pay for the
accumulating items once a week and keep reminding us to hold your stash until
you’re ready for us to ship.
Please, if you
have a concern about any item you receive from us (or if it hasn’t been
delivered), give us a fair chance to solve the issue before you file claims
against us. We do a very, very good job of keeping our clients
happy. If you file a claim against us without allowing us a chance to
resolve the issue, please expect that we will block you as a bidder and we will
write a personal letter to eBay alerting them to your less than friendly
methods. We are active members in the eBay community and we strive to
encourage kind reciprocity among the good folks who do business here…and by
extension we work with eBay to remove the rare individuals who can’t maintain
proper composure.
Having fielded dozens of private inquiries regarding three particular topics,
we would like to explain our shipping policy, our combined Golden Witch
retail/eBay order policy, and our eBay ‘code of ethics,’ for lack of a better
term, to all of our valued eBay clients. Erica & I want you to
understand where we stand.
Shipping Fees: Our U.S. shipping fee covers either
First Class Mail, UPS or Priority Mail depending on the item. All auctions are
up front about the shipping method. We do allow, and encourage, folks to
combine wins or store items over any SEVEN DAY PERIOD which usually will result
in a much lower shipping fee (nickel silver bar stock, rod blanks, raw bamboo
culms, and a few other heavy or long items are exceptions).
The preferred
International (this means you too Canada) shipping method will be by
Priority Mail International Flat Rate Envelope or Box(small items only;
non-insurable!). PMI Flat Rate mail cannot be insured but it is
fast, trackable and generally reliable. For small, low value items I am happy
to First Class Mail International. This is affordable but if the package goes
missing there is nothing I can do– choose this option at your own risk. Ask us
to quote Priority Mail International Insured for high value packages– safe, but
the price goes up dramatically. Shipping fees are non-negotiable; if you
have questions regarding overseas or Canadian packages, please get an estimate
prior to bidding. This is your responsibility.
GW Retail/EBay Combined Orders: Please understand that Golden Witch and
our eBay operation are separate entities. All eBay auctions are listed
from the computer that is distant from the GW inventory. From this
computer, Erica & I have little access to the GW retail shop inventory so
we cannot answer shop-oriented emails here and will always refer GW inventory
and/or technical questions back to the GW shop email address.
Furthermore, we have no interest in violating eBay’s policies regarding the use
of their venue to sell products outside their venue. While we are more
than happy to combine shop orders with eBay orders, it must be done through the
shop, not through eBay/Paypal. To combine orders, please DO NOT pay by
Paypal because we will package and ship these purchases almost immediately and
cannot go back and add them to a shop order even if that is placed the same
day. Instead, place your shop order and let us know at that time which
item(s) you have won on eBay. It is your responsibility to let us know
your eBay username, the item description, and the lot (or item) number for
items you’d like combined with your retail order. If there is something from
our regular shop inventory you’d like us to add to the eBay store, please let
us know and we’ll do our best to accommodate you.
EBay Ethics: First and foremost, please do
not ask us to violate eBay policies – we will not do it, nor will we respond to
questions of this sort any longer. We will not, ever, close auctions
early unless we discover that the item we’re listing has been broken (cracked
agate, snapped blank, etc.) since it was originally listed. We will not
mis-label parcels, regarding either contents or value, when shipping
overseas. We will not tell you what we’re going to list next on eBay; All
eBay auction transactions are a gamble for us and we generally choose to take
this gamble only on overstock or close-out merchandise, all of which has been
formally removed from the GW shop inventory. If you need a specific
product, please call the GW Shop – or visit our new eBay store - and
expect to pay retail; only by charging retail on most goods can we afford to
operate a small, service oriented shop, the benefits of which accrue in heaps
to all of our valued clients. If you read our feedback, you’ll see quite
a few kind words about our packing and shipping – that’s a tribute to our
concern for your components and tools.
In the end, we want you, our Buyers, to be happy with us as your Seller.
We work very, very hard to constantly earn our good reputation and insofar as
you extend to us your business, we will remain in business to extend to you
good products and good service.
With kind regards always,
Erica Gooding
Russ Gooding
)
Golden Witch
All rights reserved.
