Items are usually shipped out within 24 hours of receiving payment M-F (excluding holidays). Many times items will ship the same day that payment is received because we are shipping items out daily M-F. Domestic items are shipped on USPS Priority Mail or USPS First Class Mail, both of which have very quick delivery times. We ship domestic packages by USPS only. Shipping cost reflects shipping, handling, and all packaging materials cost associated. It is NOT negotiable.
USPS uses Delivery Confirmation numbers which will be sent to you in an automated email to the email address listed on your ebay account once your item has been shipped. The confirmation number is to ensure when the package was delivered but it will only show this information after it has already been delivered. USPS Delivery Confirmation numbers are NOT real time in transit tracking numbers. You usually can not track them while in-transit. They DO NOT work like FedEx, UPS, or DHL tracking numbers.
Your USPS delivery confirmation number will most likely only show Electronic Shipping Info Received until after your package has already been delivered. This is normal; rest assured your item has been shipped and you will be receiving it shortly. Please DO NOT send an email saying that the tracking number does not work as it is not a tracking number, it is a delivery confirmation number and they do work very effectively. In addition to Delivery Confirmation; items over $250.00 will also carry Signature Confirmation which is already included in the shipping rate.
Per Paypals rules; we ONLY ship to the address listed on the Paypal transaction page. NO address changes after payment; NO exceptions; Paypals rules.
Shipping Rates can be found under the shipping and handling section. Stock Code 2430-2
In order to BENEFIT our International customers; all worldwide shipping is shipped through USPS Express Mail International. In addition to being trackable for our customers; USPS Express Mail International is also the safest, most effective and FASTEST form of International Shipping; which our customers really like.
Express Mail International uses tracking numbers which will be sent to you in an automated email to the email address listed on your ebay account once your item has been shipped. Please give it at least 2 business days M-F (excluding Holidays) for your tracking number to register into the USPS online system for tracking purposes. USPS Express Mail International is the fastest and most effective form of International Shipping; but it takes time to get there and through customs so please be patient for your package to arrive.
We have absolutely no control over customs; how long they take or how they assess packages; so please understand this and be patient in receiving your order if you are outside of the United States. Any customs fees, import duties, or taxes are solely the buyers responsibility. We CAN NOT mark items as a gift.
International shipping requires a lot more time, handling, materials, and cost; and shipping cost reflects all of this. It is NOT negotiable.
International Ship to Locations and Rates
For shipping rates; please select your country from the shipping and handling section. If you can not select your country to view the shipping rate then that means that we do not ship your to country. Emails requesting us to change our mind will not be answered.
Please see the specified return policy section for details.
Due to volume; our feedback system is 100% fully automated by software. The software system checks our account daily and returns feedback for everything that is on our account. Once you have received your item; all you have to do is leave feedback and our software system will pick it up and return feedback for you in less then 24 hours. We apologize but this is the only way the software can work; and due to the level of transactions we process; we simply can not manage feedback manually.
We take pride in providing our customers with quality products as well as a quality buying experience. We strive to create this quality buying experience for all customers and hope to earn positive feedback through this.
We look forward to the opportunity of giving you this superior buying experience.
Find your Question; Get the Answer Right Away! Designed to BENEFIT Customers!
We apologize but due to the fact that we are working very hard to get all of our customers orders out within 24 hours of receiving payment (M-F); questions which have been answered in one of the tabs on the auction or below in Frequently Asked Questions will not be answered again by email.
We have designed this section to benefit our customers. Hopefully you can get the answer to your question that you are looking for right away without having to go through the trouble of emailing us and waiting to get an email back. In rare situations; the pictures shown of the packaging which comes with an item such as the style or color of the box and or case, may vary from the actual one you receive. Rest assured you are always getting an authentic item; but packaging which comes with that item such as the style or color of the box and or case may vary.
1. Can I choose a different type of shipping for my package? Overnight shipping or some other form that I would like to use? Sorry but NO. We have shipped out thousands of packages and have never had any problems with our shipping as it is very quick and extremely effective so we are very confident with USPS and only use them as outlined in the auction.
2. Can I get free shipping or will you sell to me for less then your buy it now price? Sorry but NO. Our best price is always the Buy it Now Price. We do not respond to nor accept best offers so please do not waste your time emailing us offering a lower price, your best offer, or free shipping for a product.
3. Can I change my shipping address AFTER I have already completed and submitted the payment? Per Paypals rules; NO. No exceptions.
4. Can I pay with something other then PayPal? Sorry but NO. We accept payments by Paypal ONLY.
5. Can I (the buyer) purchase a knife, a tool with a blade on it, or any other item that could be dangerous in nature from you (the seller) if I am not 18 years of age? NO. By purchasing any knife, tool which may or may not have a knife blade on it, or any other item that could be dangerous in nature from us (the seller), you (the buyer) certify and warrant that you are at least 18 years of age and are in compliance with all Federal, State, and Local laws and are legally able to purchase and own it. You (the buyer) also certify and warrant that you are legally allowed to receive it at the shipping address (location) that you have provided with your payment. We (the seller) assume ABSOLUTELY NO form of ANY responsibility or LIABILITY for the purchase or use of any knife, tool which may or may not have a knife blade on it, or any other item that could be dangerous in nature that has been purchased from us (the seller) by you (the buyer). Any item mentioned above, or similar to the items mentioned above can be dangerous in nature, can inflict serious injury and or be fatal / lethal, should never be misused, and should always be used with extreme caution. By purchasing any such item from us (the seller) you (the buyer) agree and are bound by law to all of the above.
6. When will my package be shipped? How will I know when it has been shipped? Right Away! All packages are shipped out within 24 hours of receiving payment if not the same day M-F (excluding holidays) as we are shipping items out daily M-F (excluding holidays). An email confirmation will be sent to the email that you have listed on your ebay account once your item has been shipped confirming the shipment of your order. This email is automated and is always sent to the email that you have listed on your ebay account.
7. I'm missing my tracking number / delivery confirmation number? Did you send it? I paid for the item 24 hours ago and I still don't have it? Where is it? Yes we sent it; check your email that you have listed on your ebay account. Check your spam / bulk folder. This is completely automated and they are ALWAYS sent to the email that you have listed on your ebay account. It can take up to 24 hours from the time an item is shipped to register into the USPS online system so please wait at least 2 business days M-F from the time you make payment for an item before emailing us with any concerns about not receiving your shipment confirmation.
8. I checked the tracking number / delivery confirmation number that I received by email and it only says "USPS was electronically notified on "X" date by the shipper to expect your package for mailing" on the USPS website but it does not actually tell me the EXACT day that you shipped my item? Did you ship my order out yet? If so when? (For Domestic Shipments) This is because USPS uses delivery confirmation numbers which as stated above; they can not be tracked while in transit because USPS does not offer real time tracking for anything other then Overnight Express Mail for Domestic packages. This message "USPS was electronically notified by the shipper on "X" date to expect your package for mailing" is usually all that will show up online until your package has been delivered because packages are scanned when they are delivered to confirm delivery details like date, location, and time; which is what delivery confirmation numbers are for. All packages are shipped out within 24 hours of receiving payment (1 business day) if not the same day M-F (excluding holidays).
9. What if I have a problem with my item? Almost all items are covered by a 60 day warranty through Supreme Solution. Any item which has warranty stated in the description will carry this warranty and the item will be warranted to be free from defects under normal use for a period of 60 days from the original purchase date. Items returned for warranty service may be repaired or exchanged at Supreme Solution's sole discretion. Shipping cost to and from will be solely the responsibility of the buyer. Any problems determined not to be defects; such as accidental damage, scratches, or damage as a result of misuse or abuse of the item will void this warranty. Warranty is only valid for 60 days from the original purchase date.
10. When can I expect my order? How long does it take? Usually only 2-3 Business Days from the shipping date for Domestic; 5-7 Business Days from the shipping date for International. (It is always from the shipping date; NOT the payment date) Rates are quoted by USPS.com and we have no control over the speed of them. Holidays can slow this timeframe up and some domestic areas in the US can take longer depending on where they are located at. So please wait at least 5 business days from the date of your shipment for domestic packages and 10 business days from the date of your shipment for international packages before emailing us with any concerns about not receiving your package. It is always from the date of your shipment (24 hours after payment M-F); NOT from the date of your payment.
11. Where is my order? Can you track it for me and tell me where it is? It has been 3 days or more since I paid for my item. I read the shipping and it says that it only takes 2-3 business days so why is it not here yet? The tracking number shows the same thing it did yesterday? Why? (For Domestic shipments) You can not track domestic packages while in transit day by day as USPS does not offer real time in transit tracking for anything other the Overnight Express Mail. It usually will not show anything different until the package has been delivered which is what delivery confirmation numbers are for. So please wait for at least 5 business days from the date of your shipment (24 Hours after payment M-F) before emailing us with any concerns about not receiving your package. It usually only takes 2-3 business days (but can take longer for some areas) for a package to be delivered but that is from the date it is shipped; NOT from the day that you make payment.
For International shipments; we only use USPS Express Mail International which is extremely fast but we have no control over customs or how long they take; so please understand this and be patient in receiving your order if you are outside of the United States. We apologize but the speed of customs is out of our control. We ship within 24 hours of payment M-F (excluding holidays).
12. I have a question that was not answered above? If you have a question that has not been answered AFTER reading above; then please send an email through eBay and INCLUDE your user id and the item number. If you send an email outside of eBay's system and do not include your user id and item number then we apologize but we can not tell you anything about your package as we have no way of looking it up for you.