IMPORTANT INFORMATION - PLEASE READ BEFORE CONTINUING:
Joeys Clothes is a family run UK based business which was established in 2008. We offer a large a varied range of excellent quality character clothing which is all genuine licensed products supplied by highly regarded reputable companies which are all UK based and have a very long history of providing exceptional quality items to sellers in the trade.
We then offer these products to the buying public at the lowest possible price. It is because of this that we have a huge customer base with many many returning repeat customers. We also offer the Joey's Clothes Price Promise which gives our customers that extra piece of mind that they couldn't buy the exact same item for cheaper from any other seller on eBay - please see below for details.
Joeys Clothes Price Promise:
We are very proud to offer our Joey's Clothes price promise. This is basically the promise that our customers cannot buy the exact same item for cheaper from any other seller on eBay.
If an item is found to be selling cheaper on ebay then our team will price match the item and refund 5% of the difference. Please note item being compared has to be the exact same item, in stock and being sold in the same format (i.e - Buy It Now).
Post & Packaging:
Our first class customer service takes a lot of time, care and attention and each item is hand wrapped by the despatch department. Our costs are for far more than just the price you see on the stamp. All services which get your item to you in quick turnaround are included - these include staff to pick, pack and wrap your order, the cost of the packaging equipment, cost of printing labels, invoices and order slips, courier and collection costs as well as the actual cost of the delivery (stamp).
We do not charge excessively for postage and shipping, we only charge what it costs us per item - we do not add on an extra charge to give us extra 'profit'
If payment is received Before 2pm Monday to Friday then your order will be despatched that day (excluding bank holidays or any adverse weather conditions which may affect the collection or despatch of orders)
If payment is received after 2pm on a Friday or at all over the weekend then your order will be despatched on the next working day (Monday, unless it is a public holiday, or adverse weather conditions disrupt postal delivery services)
If standard delivery (not recorded or signed for) is chosen then any losses or damage claims need to be made through the post office by the BUYER as all items leave in perfect condition unless otherwise stated.
Please note we DO NOT offer collection in person as an option
Postal discount on additional items:
We try to be very competitively priced which is why we are happy to have our ebay price promise in effect. On top of this we also offer large postage discounts on additonal items paid for on the same invoice.
an example of our typical discount rules is::
50% for each additional item purchased for delivery in the UK
30% for each additional item purchased for delivery oversaes
These discounts are just a guide so please see individual item(s) postage and packing costs for details.
Once items are ready to be paid for the postage discount will be applied to the cheapest postage cost(s) at eBay checkout point. To receive these discounts payment must be received within 48 hrs of purchase.
Check out and Payment:
Payment is required within 2 days of item ending. Any outstanding unpaid orders after this time (without prior arrangement) will be passed to the collections department and eBay will be notified.
If you cannot make payment within this time frame then please do contact us to avoid an unpaid item reminder from ebay being sent out!
Please feel free to email with any questions -just hit the 'contact seller' button on the item listing- staff are available from 8am-5pm Monday - Friday, any emails received after this time will be answered the next working day
Payment methods accepted - UK Customers
Bank Transfer (preferred) - please email email@example.com for details
Postal Order (GB Pounds Sterling)
Payment methods accepted - Overseas Customers:
Bank Transfer (preferred) - Please email firstname.lastname@example.org for details!!!!
Money Order (GB Pounds Sterling)
Recorded Delivery is available at an extra £1.00 per order (UK ONLY) but please email before payment so I can send an amended invoice.
International Signed for is available for an additional £4.50 please email before payment so I can send an amended invoice.
If you wish to return an item to us please inform us of your request before sending so we can give you returns details. Returns are accepted up to 14 days after sale date (not payment date).
All returned items must be received back in the same condition as they were despatched (Unworn, in original (undamaged) packaging with tags attached). In the unlikey event that an item is received and is faulty please advise us so we can send a replacement (refunds are not given if an identical replacement is available). If a replacement is not available then an exchange (up to the same value) or full refund will be given.
Please note postage and packing costs (and return p&p costs) are only refunded if an item is confirmed faulty. If you have simply changed your mind or an item doesn't fit (we are more than happy to provide measurments before you commit yourself to a purchase) then postage and packing costs (and return p&P costs) aren NOT refundable.
Non delivery of item:
Every order leaves us as promised (if for some unlikely reason this is not possible we would get in touch right away), however should an order get 'lost' in the post, please inform us right away. If it still doesnt arrive after 7 working days have passed since 'despatch', then an identical replacement will be sent. If a replacement is not available an alternative (up to the same value) will be offered or a full refund issued. Please note - A refund will not be issued if an identical replacement is available.
Every care is taken to provide an accurate image of the product for sale. Please be aware that colours can sometimes appear slightly different depending on the resolution of the screen you are viewing it from.
Now all that is out of the way - we hope you are thrilled with your purchase - we have an excellent feedback score and many many return customers - please feel free to check out the feedback left and bid with confidence.
If for any reason you are at all unhappy please contact us before leaving feedback with a view to resolve the issue.
Once feedback has been left the transaction is deemed closed.
PLEASE TAKE A LOOK AT THE SAMPLE OF RECENT FEEDBACK RECEIVED - FEEL FREE TO CHECK OUT THE REST!
Super quick delivery, even better than expected! A professional, trusted eBayer!
Excellent item, as described and fast delivery too!
Thanks excellent ebayer,superb communication,will deal again,1st class, quick delivery
10 out of 10
Fantastic communication, lovely item, highly recommended A ++++++
Thank you Fab item, just as expected.
Seller patient, prompt and professional. Excellent
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