Thank you for considering Nova Musik!! You're well on your way to enjoying THE best customer support in the industry. Guaranteed!!
Payment Options & Info:
We accept all major Credit Cards - Visa, MasterCard, Discover, American Express- so paying couldn't be any easier! Call us TOLL FREE 1-877-290-6682 during our normal business hours (see above). That's all there is to it!
|Paypal payments - Any orders paying with Paypal must be shipped to the shipping address selected from your Paypal account for that item. We can not accept an alternate shipping address entered in the notes of the payment or sent in a later email.
We can not ship to P.O. Boxes - Please be sure to select a physical shipping address when paying for your item. If you do not have a physical shipping address listed on your Paypal account, you must add and confirm the physical address to your Paypal account before paying for your item.
We can not ship to APO/FPO Addresses - Unfortunately, UPS will not ship to APO/FPO addresses, and we can not ship domestic orders with USPS. Any customers with an APO/FPO address must pay with a credit card and provide a separate street shipping address.
Please make sure you have read and understand our return/exchange policy before placing your order.
Please see list of non-returnable items before placing your order or requesting CRA number.
General Return Policy Guidelines
Message us for a "Customer Return Authorization" number. All CRA numbers must be obtained this way. CRA numbers are good for 10 days after their issue date.
Full 30 Day Money Back Guarantee on all unopened items. Additionally, we offer a 15 Day Guarantee/Exchange Policy on all defective/broken units.
A 15% restocking fee will be assessed to any open product return.
After 15 days of the purchase date, all defective items that need to be repaired must be sent directly to the manufacturer or warranty provider. Additional details on warranty coverage can be found in the product paperwork or on the manufacturer’s website.
All products must be returned in like-new condition. Items must show no signs of wear, MUST INCLUDE ALL ORIGINAL PACKAGING, all documentation, accessories and NOT REGISTERED. This includes all software that comes with the product. Additional fees will be applied for all missing accessories or parts and items that have been physically damaged or misused. The fee amount is subject to Nova Musik’s discretion.
Shipping fees are the responsibility of the customer. Shipping fees are non-refundable unless the item turns out to be defective (see below). All priority and international shipments are non-refundable even in the case of a defective item.
International customers must pay to ship item(s) back to Nova Musik in the case of a defective item(s). All goods must be marked as the CRA number authorization email describes otherwise the shipment will be rejected. We do not pay return import duties.
VERY IMPORTANT! Insure the item you are returning at your FULL INVOICE VALUE. We will do everything we can to help you file a claim for a damaged/lost shipment. Unfortunately, the shipping party is responsible if your returned merchandise ends up lost or damaged in the mail.
Please allow 2-3 weeks for all refunds to post to your account. On average banks will process a credit in 1-10 business days but may take up to 3 weeks.
Broken or damaged merchandise returned for replacement may take up to 5 business days to process. Please contact us to make sure that your product is in stock and ready to ship. We will do everything in our power to get your replacement unit to you as fast as we can.
Copyrighted materials cannot be returned once opened due to copyright law. This includes books, videotapes, DVDs, sample libraries, style disks, sound expansion boards, and software (which may also include software bundled with hardware).
Recording media such as DAT tapes or CDRs.
Disposable products including drumsticks and cleaning supplies.
Recording equipment including multi-tracks, hard disks, CD burners, tape recorders.
Personal use items such as microphones, headphones, ear plugs, in-ear monitors, and drum sets/kits.
All instrument/computer parts and upgrades including expansion boards, RAM, hard drives, flash media and sound cards.
Special orders may be returned within 15 days and a 25% non-refundable charge will apply.
Defective Product Returns/Exchanges
If you believe the product is defective, you must contact the manufacturer's tech support department before requesting a CRA number. Please be sure to include your case number with your CRA request. We will always exchange a defective unit for a replacement.
If an item arrives to you clearly damaged in transit please call us as soon as possible so we can arrange to have UPS or USPS inspect the damage and return it to us.
For international orders, please be advised that shipping and handling fees are non-refundable.
You will be credited or a replacement unit will be sent once we receive and inspect the product. This usually takes 3-5 business days. If you require a replacement unit immediately, your credit card will be charged for the additional unit and we will credit your card once the defective item(s) arrive back at our store.
*If you have any questions regarding our return/exchange policies, please call 877-290-6682 or 414-270-1948
If you are unhappy with any aspect of an auction, please email us BEFORE leaving feedback. We guarantee your complete satisfaction! Please call 877-290-6682 or 414-270-1948
Your privacy is important to us
To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
Please call 877-290-6682 or 414-270-1948