Orders can be returned up to 30 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the unopened product back to the warehouse in its original sealed packaging. You can expect a refund within one billing cycle of our receiving your returned product. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
Once an order has been shipped and there is a delivery confirmation, we are not responsible for any theft of product or delivery to the wrong address. If a customer issues a complaint that they did not receive their product despite delivery confirmation, please e-mail us to issue a claim. If we determine that there was in fact a product missing from the package, we will credit back your account immediately.
Each package and their contents are triple-checked for quality control and packed to ensure that they arrive safely. If a customer claims that one of the products is damaged, let us know so we file a claim to investigate the situation. In most circumstances, we will request that the damaged product be shipped back to its warehouse for inspection. Please keep the box unopened with all packaging material.
Important note:
Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by buyer.
What is a tester?
Testers are genuine, authentic, fresh and 100% original. Testers contain the same original fragrance and are used by department stores to help promote a particular fragrance. Testers are made by the manufacturer and come in a plain box, and sometimes without the fancy cap.
What does “unboxed” mean?
Unboxed items are genuine, authentic, fresh and 100% original. Sometimes the outer box gets damaged in transit so we remove it. Unboxed items always contain the same original fragrance as the boxed versions.
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