DELIVERY INFORMATION & TRACKING
You are responsible for making sure your address is correct at the point of purchase. If you are having something sent to a business address please ensure the company name is written in the top address line.
All domestic orders incur a flat shipping rate and are delivered using Australia Post's E-Parcel system. It is the most efficient and reliable service available with you being able to track your order online. Your order will be covered by insurance during the delivery process, so that if it is lost in the post or damaged during transit, you will be covered.
Somebody must be at the delivery address to sign for the delivery. If nobody is there to sign for delivery, the parcel will be taken to the nearest post office for collection and a notification card will be left for you.
If no one can be at the delivery address to sign for the delivery but you would like the parcel left in your absence, you can specify these delivery instructions in the comments box at the checkout. (for example, 'no signature required, please leave on front verandah if not home'). However, we cannot be responsible for lost goods if you choose that no signature is required for the parcel to be left and no insurances will be valid.
All delivery times quoted on this page are the delivery times quoted to us by the courier companies, they are not guaranteed by us and are completely outside of our control. We cannot be held responsible for any of them missing delivery deadlines.
Please note we will not be held accountable for late deliveries when the courier has failed to deliver the parcel and it has been taken back to the depot. If you are not in at the point of delivery the parcel could well be waiting for you to pick it up.
STANDARD EPARCEL $7.50
This method of postage requires a signature, delivery should normally take 3-7 days depending on your exact location, the parcel can be tracked and you will be sent a tracking code when the item has been dispatched. If there is no-one to receive delivery a card will be left (we do get quite a few customers who do not get left a card, so if you receive an email confirming despatch and it does not arrive within a few days, then check back with us to confirm it has been posted and then check with your post office) and the parcel will be returned to your local post office. The post office will keep it for 2 weeks before returning it to us.
1-3 Days to NSW
3-5 Days to VIC, QSD, ACT
5-7 Days All other States
EXPRESS POST EPARCEL $12.50
This is the best delivery method offered by AusPost, in our opinion it is the best delivery method to choose, but costs a bit more. With Express Post your order will be delivered within 1-5 days depending on your location, this is guaranteed by AusPost and they rarely miss the deadline, but in practice there is not a lot that can be done if they do miss. Although a Saturday Delivery is not guaranteed, they will on the majority of cases deliver on Saturday as well.
1-3 Days to NSW, VIC, QSD, ACT
4-5 Days All other States
FEDEX INTERNATIONAL DELIVERY
The best and quickest international delivery option we have, it is generally more expensive than the others but delivery will be 3 - 4 days to USA/Canada and 2 - 3 Days to New Zealand. Fedex will start clearing your order with customs before it has even left the Australia, this makes them the quickest delivery service for international deliveries.
New Zealand - $29.95
USA & Canada - $49.95
RETURNS & REFUND POLICY
We really want you to be pleased with your purchase from Smiffy's but if for any reason you are not satisfied we will do our best to help you. Below we've outlined possible questions you may have regarding our returns policy. We hope you find all the information you need but should you have any questions please get in touch!
IS IT POSSIBLE TO RETURN MY ORDER?
If unfortunately you find your order is damaged or faulty it can be returned to us within 7 days from the delivery date. Please note: Refunds will be for the cost of the goods only and do NOT include any postage and handling charges. Any returns we receive with missing items, without its original packaging in new condition or with items in unsellable/not new condition will not be credited.
HOW DO I ORGANISE A RETURN?
Please contact us by phone or email within 14 days of the delivery date to organise the return of your item(s).
When sending an email please provide the following information:
- Your e-mail address
- Your telephone number
- Your order number
- A brief description of the problem
Alternatively you can contact us by phone on to arrange a return. Please make sure you have the above details ready when you call.
All return requests will receive an email confirmation. Please make sure you add our address to your contact list to enable our email to be delivered to your inbox.
UNWANTED OR UNSUITABLE PRODUCTS
All returned items must be in their original unspoilt packaging and in a saleable condition.
You will be reponsible for the cost of returning it to us and we will refund the purchase price of the product as soon as we receive it back.
If the product is not received by us in its original condition we will be unable to refund for it and you will have to pay for its return to you.
Please be extra careful when returning fragile items as we can only refund for them if they are in a unbroken and in saleable condition.
If the product is damaged in transit from you to us then we will inform you and will hold onto the product for you to claim against the courier company or postal service, or if you wish to pay for its return we will post it back to you.
If you wish to return an item that is faulty, then please contact us using the email address or telephone number at the top of our webpages, and include as much information as possible.
We will reply to you to get any extra information that we may need, which may include photos of the product and the packaging.
The returns address is Smiffys.com.au, PO Box 405, Brookvale, NSW 2100
Please include a covering note with your name and address along with the order number. When it gets back to us it will be refunded immediately.
Please do not return anything until we say, as this may prevent us from being able to deal with your request.
We will refund the cost of you returning it to us as long as you have notified us beforehand and have used the cheapest possible service to send it back to us.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
We aim to process your return request within a week of receiving the product. Please make sure faulty or damaged goods are returned in their original packaging so as not to delay the return process. Please bear in mind that during busy periods such as Halloween and Christmas the process may take longer than normal.
WHICH PRODUCTS ARE NON-RETURNABLE?
The following products are non-returnable:
- Socks and stockings
- Eye lashes
- Wigs, beards, facial hair or any type of artificial hair
- Prosthetics, fangs or any other fake teeth
- Items and packaging in not new condition