3 Business Days Processing Time (Monday To Friday)
Do not email us for unlocking status before 2 business days.
You are purchasing Permanent Factory Unlock
Service for AT&T iPhone
All Baseband and Firmware Supported.
Permanent unlocking. Phone
will not lock again after upgrading.
Phone will be unlock no
matter if you are in USA or in any other country.
If for any reason your phone
will not unlocked, you will get the full money back.
No need to send the phone to us. Only send us the
IMEI and we will unlock the Phone.
We do not allow order cancellation. Once
you have placed the order, you CANNOT cancel it.
READ THE COMPLETE LISTING BEFORE MAKING THE PURCHASE.
BEFORE PURCHASE FAQ's
Do you offer discount on bulk unlocking?
We are sorry, but this is the lowest price we can offer, so please DO NOT EMAIL
US FOR MORE DISCOUNT. We will not reply any message regarding the discounted
What models / Networks do you unlock?
We can unlock all iPhone models locked to AT&T, including 3, 3G, 3GS, 4, and 4S.
I am not in USA, can you still unlock my phone?
Yes, the service will work for all AT&T iPhones, no matter if you are in USA or
any where else in the world. Once unlocked you can use the phone on any network
in the world.
My phone is still under contract / will expire in xx months. Can you still
unlock my phone?
Yes, the phone can be unlocked even if it is under contract.
I have a phone that is reported lost, barred, or stolen, can you help?
Yes, you can buy the unlocking service from this listing.
What baseband / Firmware are supported?
All baseband / Firmware are supported.
Will my phone lock again if I upgrade the firmware?
Once your phone is unlocked, it remains permanently unlocked, no matter what.
I bought the phone from eBay/Craigslist etc. and I don't know what network
phone is locked to?
Please Click Here,
this listing has a software that will enable you the check the phone status,
network, model etc. Simply enter the imei number and you will be able to see all
Can you check if my phone can be unlocked or not?
Unfortunately there is no way to check it before-hand, as we must submit orders
to remote server. If there is an unlock code we will send it to you, if not, we
will provide a full refund..
How do I place my order?
After clicking the "Buy Now" button you will be redirected to the order detail
page. You have to click on "ADD MESSAGE" button beside “message to noveldiamonds”.
A text box will pop up and you have to enter the IMEI number.
DO NOT SEND THE IMEI FROM THE RETAIL BOX. TO FIND CORRECT
IMEI, Tap Settings then tap General, tap “About” and scroll down to
What if I submit the wrong IMEI?
It is your responsibility to provide an accurate IMEI number. It is important
that you make sure to submit the correct IMEI. There will be NO refund in case
of a wrong IMEI submission. DO NOT SEND THE IMEI FROM
THE RETAIL BOX. TO FIND CORRECT IMEI, Tap Settings then tap General,
tap “About” and scroll down to find “IMEI”
Why don't you allow cancellations?
Soon after your purchase, we submit the IMEI to remote server to process your
order. We have to pay our supplier and the supplier does not allow any
cancellations. This is an all automated system and once the IMEI is in the
system there is no way to stop the order. As a result we do not and can not
offer any refund or cancellation. However, you would be provided a refund if an
unlock code cannot be calculated for your phone.
Do I need any cable or USB to complete unlocking?
Yes, in order to complete the unlocking process, you have to connect your iPhone
to iTunes, using the dock connector or USB cable that came with your iPhone. See
below for complete unlocking instructions.
What if my phone is not unlocked within time for the service I purchased?
99.9% of the time we do unlock the phones within time. However, if for any
reason that is beyond our control and we are not able to unlock the phone; then
you must wait for the next day. PLEASE NOTE, WE DO NOT ALLOW CANCELLATION EVEN
IF THE UNLOCKING DELAYS.
What is your refund policy?
You will get the full money back if the phone cannot be unlocked.
READ THE COMPLETE LISTING BEFORE MAKING THE PURCHASE.
AFTER PURCHASE FAQ's
send you an email with all the details of your order and instructions. Please
MUST read the complete email, it will save you and us the time by not asking
I placed an order but now I would like to cancel it?
We are sorry, we do not allow cancellations. We already mention it why we cannot
What is the status of my order?
Unlocking will be done within the time mentioned above. Please do not keep
sending the emails asking for the status of your order. Instead visit
enter your imei and see the last line, if it says "Locked" then wait, however if
you see a message "Unlocked", "ntwunlock" or similar message then phone is
unlocked, follow the instructions below to complete the process.
How do I complete the unlocking?
Once we send you the email that "your phone is now unlocked", you have to follow
the instructions below:
Open iTunes on your Mac or PC and verify that you have internet connectivity.
If your phone is not the current version (most updated), it will prompt you to
Please update to current version.
Please insert any micro-SIM card (or please make sure the SIM card is cut to fit
in the slot)
It should automatically detect the new network. If it does not, please go to
Settings > General > Reset > Reset Network settings. It will take about 30
It will show on iTunes that the phone is unlocked. You will see the phone
searching for signal. If it does not please do a 'Restore' and restart the
It should now be unlocked permanently!
My phone is now unlocked, but there is a SIM failure message, Why?
There are some networks that do not support 3G (i.e. T-Mobile). Simply disable
the 3G option, otherwise signals will be dropped and you will see a SIM failure
or similar message.
I placed an order and I'm still waiting for it. How long should I wait?
You will be notified within the time mentioned above that the phone is
unlocked. Should you not receive the conformation within stated time frame,
please first check your spam or junk folder, because sometimes we ask for
information required to unlock the phone and are waiting for your reply, and the
mail ends up in your junk folder. This rarely happens but if it does, don't
hesitate to contact us. I will send this item by postal mail. Sending this item
by email or by any other digital delivery method is not allowed and violates
eBay policy. We would recommend adding our email address to safe senders' list
to avoid any miscommunication.
FOR READING ALL FAQ's