US Shipping This item ships via: UPS Ground from our warehouse is St. Augustine, Florida Shipping is $39 in the contiguous 48 States. UPS cannot ship to PO Box or AFO/FPO addresses. Shipping to Puerto Rico, Hawaii and Alaska is only available via UPS 2nd Day Air, please see the 'Shipping and payments' tab above for rates. Bikes are shipped in factory direct containers and are 95% assembled. The following parts are removed for shipping and need to be re-attached: handlebar, front wheel, seat, pedals. You will also need to check and adjust all cables and components prior to riding. If you have any questions please contact Customer Service Dept (855) 762-3245 We ship each day at 11AM M-F. All orders placed by 10AM will ship Same Day, orders placed after 10AM will ship next day. We do not ship on weekends or holidays, orders placed on weekends will be shipped on Monday. International Shipping We offer very competitive international rates, please see the 'Shipping and payments' tab above for rates. Please Note: bike boxes are LARGE. Carriers charge by a DIMENSIONAL WEIGHT of 73 lbs. International buyers are responsible for all import duties/taxes.

Estimated Transit Times

We accept PayPal and Major credit cards; Visa, Mastercard, Discover and Amex

Payment must be received within three days of the end of the auction.
We reserve the right to cancel any transactions for any reason. If we do so, you will not be charged.

All Gavin Bikes carry a 3 Year Manufacturer Frame & Fork Warranty. All shimano components carry OEM warranties.

Shipping Damage
If there is damage to the bike box please do not refuse the package. The bikes are packed well and are normally fine even if the box looks a bit "rough". If there is an issue with the bike give us a call (855) 762-3245 or contact us via eBay - we're here to help and we'll take care of it for you.

30 Day Return Policy
You may return the bike for any reason for 30 days. A 15% restocking fee is assessed for any bike returned in "used" condition. Buyer is responsible for return shipping costs, outbound shipping is not refundable.

To arrange for an RMA (Return Merchandise Authorization) please contact us via eBay

RoadBikeOultet is a distributor and online retailer for Gavin and Vilano bikes. We've been selling bicycles direct to consumers for over 5 years and we've been invovled in the bicycle industry for over 25 years.

We sell direct to consumers online, we do not maintain expensive retail locations. By keeping our costs to a minimum we are able to offer the lowest price possible to our customers. Bikes are shipped from our St. Augustine, FL warehouse.

We have a knowledgeable staff of customer service agents and bicycle mechanics available to assist you. They can be reached at (855) 762-3245 (M-F 9AM - 5PM EST).

If you have any questions, please do no hesitate to contact us. We're here to help!

We strive to receive 5 stars across the board on the Detailed Seller Ratings (DSR)

Item as described:
We expend much effort to provide detailed specs and pictures of the bikes we sell. If you have any questions please contact us we're here to help!

Communication:
We strive to respond to emails within 24 hours, and we have open communcation with our toll free customer service line (855) 762-3245 (M-F 9AM-5PM EST)

Shipping Time:
We strive to ship items next business day after payment has cleared. Transit times are dependent on UPS. We provide an estimated shipping time chart above in the shipping section. Please do not rate us poorly due to shipping delays or lost packages with our shipping carriers. If you have an issue with the delivery of your package please contact us we're here to help!

Shipping and Handling Charges:
We make this as affordable as possible. We would like to let you know there are high costs that are associated shipping bicycles:
- Bicycles incur oversize shipping charges, UPS published retail rates are $65-$95. Our rate is only $39.
- UPS Fuel Surcharges. These fluctuate, our shipping fee is fixed.
- UPS Residential Surcharge

All in all, we hope you will be satisfied with the purchase and hope you are able to rate us 5 STARS across the board.

REF: 501-CORSA-2011-54