Payment & Checkout Information
- We use eBay's Safe and Secure Checkout. Just click the Pay Now button at the top of any of the auctions you have won.
- To pay for multiple auctions, successfully win all auctions you wish to purchase and then click the Pay Now button on any of the listings you won. You will only have to checkout and pay once for your entire order.
- Please review our detailed policies on shipping and fixing any issues before purchasing the item. If you have any questions, please call us toll-free at 1-800-433-2937.
- Payment Options: Paypal, Visa, Mastercard, American Express, and Discover.
- Sales Tax: We are required to collect 8.75% sales tax for shipments made to California, 7.00% for shipments to Illinois, 5.00% for shipments to Virginia and 5.25% for shipments to Kentucky.
- Payments must be received within 7 days from the end of the auction.
- Shipping price for this item is to the Continental 48 states only.
- We do not ship to Alaska, Guam, Hawaii, Puerto Rico or Virgin Islands.
- We do not ship to P.O. Box, APOs, FPOs, or Military Mail Box.
If you are having difficulty processing your payment, please call us toll-free at 1-800-433-2937.
Shipping Policies
The shipping price quoted in the auction is for areas in the continental USA only (48 states).
We do not ship to P.O. Box, APOs, FPOs, or Military Mail Box.
We do not ship to Alaska, Guam, Hawaii, Puerto Rico or Virgin Islands.
You will receive a tracking number as soon as your package leaves our warehouse.
You can expect your order to be delivered between 4 to 14 business days of placing your order. Why so long? It takes 1 to 3 days to process your order and get it on its way. The package spends another 3 to 10 days in transit and that depends on where you live relative to our warehouse location.
Please note that we are not responsible for labor expenses, towing expenses, additional repair expenses, rental car expenses or other related expenses caused by the duration of time required for you to receive the part(s) you won / ordered, or caused by any of the listed problems and any additional time required to fix them, or caused by the use of wrong, broken or defective part(s) during and/or after installation.
Customer Service Policies
FREE Returns:
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if for whatever reason you're not happy with your purchase, just call us at 1-800-433-2937 and one of our representatives will issue a free return label - your domestic shipping costs are prepaid. With our return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.
Return With Jones Auto Body Parts - It's Easy:
- You can return your purchase for up to 30 days from the purchase date.
- Products must be in the condition you received them and in the original box and/or packaging.
- Return shipping is absolutely FREE.
- You will be provided with a pre-paid domestic label to return the purchase to us.
- Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
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