WE HAVE A RANGE OF POSTAGE COSTS TO SUIT ALL NEED. YOU CAN VIEW POSTAGE COSTS AT THE BOTTOM OF THE PAGE.  WE WILL POST INTERNATIONAL BUT PLEASE EMAIL FIRST FOR AN AGREED POSTAGE COST.

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ITEMS SENT VIA RECORDED DELIVERY THAT ARE NOT RECEIVED WILL RECEIVE A REPLACEMENT AT NO EXTRA CHARGE, OR A COMPLETE REFUND INCLUDING POSTAGE IF REPLACEMENT IS NOT AN OPTION

ITEMS SENT ON PROOF OF POSTING WHICH ARE NOT RECEIVED WILL BE REFUNDED FOR GOODS ONLY (POSTAGE NOT INCLUDED) AFTER ROYAL MAIL CHECKS WHICH CAN ONLY BE CARRIED OUT AFTER 30 DAYS.  REFUND PAYMENTS OF THIS TYPE WILL THEREFORE TAKE OVER 30 DAYS TO ISSUE

ALL ITEMS SENT DO CARRY PROOF OF POSTAGE AS STANDARD BUT YOU CAN OPT FOR  RECORDED DELIVERY FOR FULL AND FAST PROTECTION OF YOUR ITEMS.

ALL OUR ITEMS WHERE POSSIBLE ARE SENT IN RECONDITIONED PACKAGING ALTHOUGH PURPOSE BOUGHT PACKAGING IS REQUIRED FOR SOME ITEM. THIS HELPS US TO KEEP OUR PACKAGING COSTS TO A MINIMUM AND IS REFLECTED IN OUR DELIVERY CHARGES. PLEASE CHECK THE PRICE OF POSTAGE AND CHOOSE A TYPE SUITABLE TO YOU AND PLEASE ONLY PURCHASE IF YOU ARE HAPPY ABOUT THE COST OF POSTAGE.

AIMED DISPATCH TIME.

MON - PAID BEFORE 2PM, SAME DAY DISPATCH

TUES - PAID BEFORE 2PM, SAME DAY DISPATCH

WED - PAID BEFORE 11- 30AM, SAME DAY DISPATCH

THURS - PAID BEFORE 2PM, SAME DAY DISPATCH

FRI - PAID BEFORE 2PM, SAME DAY DISPATCH

ANYTHING PURCHASED AFTER 2PM WEEK DAYS WILL BE DISPATCHED THE NEXT WORKING DAY

SAT/SUN PURCHASES WILL BE DISPATCHED ON MON

QUOTED DISPATCH TIME

WE DO QUOTE OUR DISPATCH TIME AS WITHIN 2 DAYS FROM RECEIPT OF ORDER, ALTHOUGH MOST OF THE TIME WE DO ACHIEVE OUR AIMED DISPATCH TIME. THIS IS IN GENERAL FOR ALL HIGH DEMAND AVAILABLE IN STOCK.

THE TIME MAY VARY ON HAND MADE OR ASSEMBLED TO ORDER ITEMS.

FOR ASSEMBLE TO ORDER ITEMS DISPATCH TIME IS USUALLY WITHIN THE QUOTED TIME PERIOD BUT CAN TAKE UP TO 7 WORKING DAYS TO DISPATCH DURING BUSY TIMES, PLEASE EMAIL FOR A TIME QUOTE BEFORE PURCHASING IF YOU NEED THE ITEM DISPATCHED URGENTLY.

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ALL HAND MADE ITEMS (BOUQUETS, DISPLAYS, FAVOURS, ETC) THAT ARE MADE TO ORDER CAN TAKE UP TO 28 DAYS FOR DELIVERY. THESE ARE MADE ON A FIRST COME FIRST SERVE BASIS, IF REQUIRED URGENTLY PLEASE EMAIL FOR A DISPATCH QUOTE BEFORE PURCHASING.

WE ACCEPT POSTAGE RETURNS WITHIN 7 DAYS FROM RECEIPT OF THE PRODUCT.  HOWEVER ANY ANTICIPATED RETURNS SHOULD BE REPORTED BY EMAIL WITHIN 24 HOURS FROM RECEIPT OF THE ITEM.

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POSTAGE AND GOODS WILL ONLY BE REFUNDED WHERE MANUFACTURE IS AT FAULT AND UPON RETURN OF ITEMS.

ONLY ITEMS SENT VIA RECORDED DELIVERY THAT ARE NOT RECEIVED WILL BE EITHER REFUNDED IN FULL OR REPLACED 

ITEMS SENT ON PROOF OF POSTING ONLY WHICH ARE NOT RECEIVED WILL ONLY BE REFUNDED AFTER ROYAL MAIL CHECKS WHICH CAN ONLY BE CARRIED OUT AFTER 30 DAYS.  REFUND PAYMENTS OF THIS TYPE WILL THEREFORE TAKE OVER 30 DAYS TO ISSUE

ALL ITEMS SENT DO CARRY PROOF OF POSTAGE AS STANDARD BUT YOU CAN OPT FOR RECORDED DELIVERY FOR FULL PROTECTION OF YOUR ITEMS.