We only ship to Continental United States. We do not ship to Alaska, Hawaii or Puerto Rico. Domestic orders are shipped from our warehouses in Texas via UPS. Orders received before 3:00 pm CST will usually ship same day. Orders placed on weekends and holidays will be shipped the next business day. We are unable to ship to P.O. Box addresses. Once your order has been placed and processed, your shipping address cannot be changed or updated. Shipping charges are non-refundable.
Buy with confidence! We have 100% positive feedback on our eBay store! Merchandise may be returned or exchanged within 30 days from the date of purchase as long as the equipment is still in "as new" condition. All returned products should be undamaged and in original packaging with all accessories and documentation. Original packaging most be unmarked. Product most not be previously mounted, installed or configured. No postmarks or labels may be on the original product box(es).
If your order was damaged during shipment, you should notify us within 24 hours of receiving your shipment. If you find your order to be defective or if your received a wrong order, you should notify us within 72 hours of receiving your shipment.
A Return Merchandise Authorization (RMA) number must be obtained from us prior to the return of any merchandise. Any Products returned to us without an RMA will be rejected and/or sent back to you at your cost and expense. An RMA number is only valid for 14 days.
All returned shipping and handling charges are customers responsibility and are none refundable. 15% restocking fee will apply to all returns.
We only accept PayPal, AMEX, VISA, Master Card, Discover. If your credit card "ship to" and "bill to" address are not the same, then the "ship to" address must be on file with your credit card company. All PayPal customers must have a verified PayPal account and confirmed shipping address. Orders paid through ineligible PayPal accounts will not be processed.
All products carry a 1-year limited warranty unless otherwise indicated. Intentional or accidental damage to the equipment resulting from the wrong voltage applied to the system, reverse polarity, power surge, lightning or improper usage will automatically void this warranty.
We provide FREE lifetime phone support if you need technical help with any products you have purchased from us. We do not provide free phone support to configure your network, router, DSL and / or Cable Modem as each network is unique.