We accept PayPal or you may pay us directly via credit card.
14-Day Money-Back Guarantee: If you are unhappy with your product
for any reason, we will accept your return for a full refund of the sales
price. New product returns will be accepted within 14 days of receipt. Item
must be received back in NEW, MINT condition, with all original packaging and
all components for full refund of the sales price. Any and all shipping costs
will be the buyer’s responsibility. Please save your shipping boxes, packing
materials and note how item was packed for shipping. Any damage may null and
void warranty or refund. Nutrients cannot be returned for any reason. To return
an item as new, please call us toll free at 1-866-710-GROW Monday-Friday
9am-5pm EST and we will issue an RMA number. Unauthorized returns may be voided
or delayed. Please be sure to obtain and include an RMA number with your
return. Restocking fee may also apply.
is determined by the SHIPPING CALCULATOR, so actual shipping and handling costs
apply! Calculated cost is
for insured UPS Ground shipping within the
CONTINENTAL UNITED STATES and to the calculated Zip Code at the time of
checkout only. UPS does NOT deliver to Post Office boxes, so sorry but we
CANNOT SHIP TO P.O. BOX ADDRESSES. Please provide your street address even if you primarily use
a P.O. Box. Additional shipping costs will incur for orders shipped to Alaska, Hawaii, Puerto
Rico, Guam and all other U.S.
territories. Orders shipping
outside of the Continental U.S., and only these orders, will
be sent via USPS Priority Mail. Please
message us or call 1-866-710-GROW (4769) between 9:00AM and 5:00PM
EST, Monday through Friday, to have shipping costs corrected on your invoice BEFORE you make payment. We
ship daily from Monday through Friday, and shipment usually takes place within
24 hours of cleared payment (if it falls between these days). Check out our feedback
and you will see we are known for our LIGHTNING FAST SHIPPING!
NOTE: Any order to be delivered to an
address containing a unit, apartment, lot number, etc., will require a
signature in order to complete delivery.
This is the only means by which these shipments can be insured against
loss or theft. This also applies to any transaction
for a total amount of $250.00 or over and paid for by PayPal (per PayPal’s user
agreement, section 11.4). If no one over
the age of 18 will be available to sign for the package(s) during normal
delivery hours, please call us at 1-866-710-GROW(4769) and we will be happy to
arrange a Will Call pickup for your shipment at your local UPS customer service
your item(s) are returned to us due to a failure to take delivery; the return
will be processed according to our new product return policy (listed
above). Any and all shipping costs will
be the buyer’s responsibility.
Shipping Discounts on Large Orders Available - Call Us for More Information
SORRY, WE DO NOT SHIP TO CANADA
At HTG Supply, we take pride in our lightening-fast processing and
shipping; so If you need to make any changes to your order (i.e., shipping
address, holds, quantity, or to make an addition or deletion) you must contact
us by calling us directly at 1-866-710-GROW (4769) Monday-Friday 9am-5pm EST. This
gives us the best chance to make these changes prior to the order being
shipped. Please note that emails or eBay messages will likely not reach us in
time, and messages attached to PayPal payments are often not received (due to
automatic payment attachment). Once an order has shipped, additional charges
may apply if any changes need to be made.
Also, please not that any changes may slightly delay processing of your
WHY CHOOSE US
- We have been in THIS business since for almost 10 YEARS - and will continue to be in our stores and on eBay long after you make your purchase!
- TOLL-FREE support. We're not an email-only seller; we man our phones Monday thru Friday from 9 am-5pm ET. Call us at 866.710.GROW (4769).
- But, EMAIL is an option,
- Legitimate business with NINE brick and mortar stores across the country! We are the REAL DEAL, an honest-to-goodness indoor growing/hydroponic gardening business. We operate out of our retail locations in several states, not our garage or basement.
- We SPECIALIZE in indoor grow supplies! We sell only top-quality products for growers. We KNOW our stuff! We can answer all of your questions and help you make the right choice for your grow needs!
- FAST shipping! We ship most orders within 24 hours of purchase or the next business day after payment is received.
- Top seller! We consistently receive the highest ratings from our buyers and have earned a track record of excellent service.
- HIGHEST level of achievement! Our volume of eBay sales is HIGH and we've been recognized by eBay for customer satisfaction and amount of sales.
- EXCELLENT feedback rating! Over 35,000 positive feedbacks with a rating over 99%! The reason? We earn it! We go above and beyond what our customers expect.
- TOP QUALITY products! We sell only brand-new top-quality products at unbelievable prices. Compare and confirm!
- YOU KNOW what you are going to get! Our products are 100% TOP QUALITY and we show you that in our listings! We pride ourselves on our accurate photos and descriptions.
- We WORK HARD for our customers! We strive to make every customer happy. We truly care about our customers, not just our profits. Do a search engine search on us and you'll discover our GREAT REPUTATION.
- IN-STOCK inventory! No delays, no drop shipping!
- SAFE and reliable plain brown box shipment methods. We pack well and mark our boxes only with our return address of HTGSupply.
- We DO BUSINESS the RIGHT WAY! We're stable sellers, not after the "quick buck"! We'll be around years from now if you have a warranty issue, need support or just want to say "Hi". Our reputation is important to us - and to our customers!
- USA seller! No customs or duty issues, no delayed shipments.
- REAL WARRANTY! We offer full warranties on our products - YEARS, not DAYS - that we will personally take care of for you, not pass you off to the "manufacturer" like others do. Our competition has very limited warranties - We will not leave you HIGH and DRY like others would.