PAYMENT IS BY PAYPAL ONLY.
PAYMENT IS REQUIRED WITHIN 24 HOURS OF PURCHASE. WE ARE FLEXIBLE WITH PAYMENT SO PLEASE CONTACT US IF YOU NEED MORE TIME TO PAY.
AN UNPAID ITEM CASE WILL BE OPENED IF THE ITEM REMAINS UNPAID AFTER 4 DAYS UNLESS WE ARE CONTACTED.
PLEASE CONTACT US IF YOU NEED TO CANCEL A TRANSACTION.
LOCAL PICKUP IS FREE AT OUR STORE IN TORONTO WHICH IS LOCATED NEAR DUFFERIN AND FINCH. AFTER YOU PURCHASE IN EBAY, PLEASE EMAIL US AND WE WILL PROVIDE YOU WITH THE STORE LOCATION AND HOURS. YOU CAN PAY IN CASH AT THE STORE WITH NO SALES TAXES.
WE ONLY SHIP TO CANADA AND USA (HAWAII, ALASKA, PUERTO RICO INCLUDED). WE DO NOT SHIP TO US TERRITORIES AND APO ADDRESSES.
ALL ORDERS ARE SHIPPED OUT WITHIN 24 HOURS OF RECEIVING PAYMENT (NO SHIPPING ON SATURDAY/SUNDAY).
SHIPPING TIME - CANADA 2-7 BUSINESS DAYS, USA 10-14 DAYS
COMBINED SHIPPING DISCOUNTS
IF YOU ARE ORDERING MULTIPLE ITEMS THAT ARE OF SIMILAR SIZE, SHIPPING WILL BE FREE FOR EACH ADDITIONAL ITEM. AFTER YOU COMMIT TO PURCHASE, CONTACT US AND WE WILL ADJUST THE INVOICE FOR COMBINED SHIPPING.
SHIPPING INSURANCE IS INCLUDED IN THE PRICE OF ALL ITEMS.
WE WILL REPLACE OR REFUND ANY PRODUCT WHICH ARRIVES DEFECTIVE OR DAMAGED. THE BUYER MUST CONTACT US WITHIN 7 DAYS AND SHIP THE ITEM BACK WITHIN 14 DAYS OF RECEIVING IT. WE WILL PAY FOR THE THE RETURN SHIPPING.
PLEASE CONTACT US FIRST IF THERE IS A PROBLEM WITH YOUR PURCHASE BEFORE LEAVING FEEDBACK. WE WILL DO OUR BEST TO RESOLVE ANY PROBLEM TO YOUR SATISFACTION. ALL ITEMS ARE THOROUGHLY INSPECTED BEFORE THEY ARE SHIPPED TO ENSURE THAT NOTHING IS DAMAGED OR MISSING.
A PRODUCT CAN BE RETURNED FOR EXCHANGE OR REFUND AS LONG AS WE ARE CONTACTED WITHIN 7 DAYS AND RECEIVE THE PRODUCT WITHIN 14 DAYS AFTER YOU RECEIVE IT.
THE ITEM MUST NOT HAVE BEEN USED AND IN THE SAME CONDITION THAT IT WAS SHIPPED OUT IN ITS ORIGINAL BOX.
OUR SHIPPING COSTS WILL BE DEDUCTED FROM THE REFUND (UNLESS THE ITEM IS BEING RETURNED BECAUSE IT WAS DEFECTIVE OR DAMAGED).
My husband and I operate a retail store as well as a wholesale business in Toronto. We have been in this business for over 10 years and our main goal is to find good deals so we can offer great prices to our customers.
What makes us different is that we really care about our customers and do our best to treat them with fairness and respect. Customer satisfaction is extremely important to us and consistantly providing excellent service translates to many repeat customers.
We really enjoy this business as it makes us happy by giving our customers great deals while saving them money.
Occassionally, there are mistakes that are made and we ask you to please give us the opportunity to fix the situation to your satisfaction. You will find that we will do our best to resolve any issues that arise and ensure that your are satisfied. So, please contact us first if there is a problem before leaving feedback.
If you have any questions, please email us or phone us (see contact information under 'CONTACT US'). We do our best to return email's and phone calls quickly. We both receive email's on our cell phones which enables us to answer questions night and day. Of course, we are unable to answer email's while we sleep but do answer them first thing in the morning.
We thank you for your business!
.....ezee & shirley
HOW TO CONTACT US
You can reach us toll-free at 1-877-736-0270 during the business hours of:
Monday to Friday 10am - 6 pm Eastern Standard Time
Saturday and Sunday 10am - 5pm Eastern Standard Time
Please note that all sales transactions must be completed within Ebay.