Shipping & Handling Policy
| Please note that - depending on your geographic location - not all methods are available. Make sure to select the appropriate method referring to the table below which indicates the cheapest available shipping method for your location.
||Cheapest shipping method
|Continental US Physical Addresses
||Standard Flat Rate Shipping Service
Note: Usually ships free via Fedex thus this option is not available to PO Box addresses
|Continental US PO Box
||Expedited Flat Rate Shipping Service
Note: Will ship out via USPS Parcel Post
|APO / FPO Military Addresses
||Overnight Flat Rate Shipping Service
|Note: Will ship out via USPS Parcel Post, shipping time is not guaranteed
|Alaska, Hawaii, Puerto Rico
||Overnight Flat Rate Shipping Service
|Note: Usually ships via Fedex Express, shipping time is not guaranteed
NOTE: Free shipping is only available to any physical address (not a PO Box) that is located in the lower 48 states. Shipping charges will apply if your address does not meet this criteria.
- To select the shipping method most appropriate for you locate the shipping options, while checking out, by clicking on More Options
- And select the shipping method that matches your location or preference.
Failure to select the appropriate method will result in order processing delays as we await the payment of the additional shipping charge due. Our billing department will attempt to contact you to process the payment and ship your order. If payment is not made within 5 days after your order was placed, we will cancel and refund the transaction.
Sellers are not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.
Seller charges sales tax for items shipped to: NJ (7.000%). Tax applies to subtotal + S&H for NJ only
Payment, Returns & Checkout Information
- Return Policy
You may return merchandise purchased from Beachcamera for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed. All product returns require a return authorization number (RA). A RA number must be issued within 45 calendar days after the date of purchase; it will be valid for 14 calendar days after it is issued.
Removal or alteration of a product's upc number, serial number or upc/serial number sticker will automatically void your BeachCamera Return Policy. Products that are returned to BeachCamera with a missing, damaged or altered serial number will be refused RMA service and returned to you.
Refunds are applied to the payment method used at the time of purchase 5-10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge.
If you purchased a product from Beachcamera that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase
- Defective Item
An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund.
- Damaged Items
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 busines day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.
- Return Shipping
Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise.
To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.
- Returning Items
Please contact us at 800-572-3224. If you do not have the return form, we will provide it together with your RA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
Mail to: BeachCamera - Returns, RA Number: 80 Carter Drive Edison, NJ 08817
You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location.
FedEx - (800) 463-3339
UPS - (800) 742-5877
U.S.P.S. - (800) 275-8777
Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to Beachcamera.
- Return Exception
Although we have a very flexible return policy on most of the items we sell, there are some exceptions.
The following items may not be returned. A/V Furniture A/V Receivers BBQ Grills, Apple ipods Consumables, including but not limited to recordable media, film, digital memory, tapes, batteries, paper, and ink. Mobile phones Panasonic DVD recorders Computers Software (after opened) Televisions Wall mounting brackets (after the manufacturer's box has been opened) Special order items
All televisions come with a full Manufacturer?s Warranty. All TVs 42? and higher include in-home service. If defective, they will be serviced (repaired or replaced) by a manufacturer authorized service technician. Beachcamera can help you locate your nearest Authorized Service Center.
Please note that our in-home appointment based delivery applies to TVs 42? and higher. All TVs 40? and smaller are shipped via Fedex and are subject to our standard return policy. TVs 30? and smaller ? if found to be defective, need to be returned to us for replacement.
Please contact beach camera for any questions surrounding the manufacturer warranty
- Resellers & Bulk Orders Policy
BeachCamera does not ship to resellers and reserves the right to limit
quantities and orders to all customers.
How Long Does It Generally Take To Process An Order?
How long does it generally take to process an order? It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local FedEx guidelines for delivery.
What Should I Do If An Item Is Missing From My Order?
First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call BeachCamera Customer Service at 800-572-3224, if you're unable to locate an item.
Do All Of The Products You Sell Carry A Warranty?
All merchandise is brand new, factory fresh and includes manufacturer's USA warranty unless clearly stated to the contrary. For example our open-box merchandise which we sell at closeout prices.
Can The Signature On My Package Be Waived?
We apologize, but for security purposes, we cannot waive the signature on a package. You can make arrangements to pick up a package from the shipping terminal.