BE SURE TO ADD US TO YOUR FAVORITE SELLER LIST
Policies & Shipping
All items sold by JUBILEE SWEET ARTS are new. Some items are packaged by JSA. We are a licensed wholesaler/retailer. We operate out of a retail store and warehouse. We DO NOT operate out of a home. Local pickup is available, upon request. We do not custom print edible images or ribbons.
Payments PayPal only Please note that echecks take up to 5 business days (domestic) and up to 10 business days (international) to clear, and shipment will not be made until payment clears. Sales tax of 4% will be added for Alabama residents.
Combined Shipping We combine shipping on all of our auctions. Simply commit to buy for each item, then DON’T pay until you receive an invoice from us (typically within 1-2 days). The additional item prices provided by ebay apply only if you only purchase the same or similar items. We will send you an invoice based the total weight and size of your purchase. If you wish to receive a combine shipping estimate, email me. If you have not received an invoice, please request total from seller in “my ebay”. We cannot alter an invoice once it is sent.
SHIPPING COSTS We try to provide fair shipping costs. We do add a small handling fee to cover the cost of packaging. We strive to make sure all of our items are securely packed (most are in corrugated shipping boxes), so they arrive to you in pristine condition. Please note that all sellers package items differently and therefore shipping costs will vary.
Shipping times and information We only ship to the confirmed address given by PayPal. If you would like shipment to a different address, temporarily change your address in PayPal. Shipping times vary greatly by the carrier and season (typically MUCH slower during busy times, such as holidays), so please plan ahead and choose the shipping method which will get your product(s)to you when needed. We cannot be held accountable for transit times once your shipment has left our facility. The following guide is for reference only and is transit time in route AFTER your product(s) have shipped.
USPS First Class up to 13 ounces weight (domestic 3-10 business days) (international 20-30 business days)
USPS Priority Mail (domestic 2-4 business days) (international 15-20 business days)
USPS Parcel Post (domestic 5-15 business days) (international 2-6 weeks)
APO/FPO/PO BOX (either by USPS First Class or Priority Mail)
UPS Ground (1-6 business days domestic only) requires a street address (no APO/FPO/PO Boxes)
UPS 3rd Day Select (3 business days domestic only) requires a street address (no APO/FPO/PO Boxes)
UPS 2nd Day Air (2 business days domestic only) requires a street address (no APO/FPO/PO Boxes)
UPS NEXT DAY AIR (1 business day) requires a street address (no APO/FPO/PO Boxes)- upon request email us
USPS DELIVERY CONFIRMATION NUMBER This is NOT a tracking number, it is scanned only upon delivery.
Shipping insurance is the responsibility of the buyer. If purchased, you will receive the information needed to handle any damage/delivery claims.
Most items are shipped within 3-4 business days. We never purposely charge for items not in stock or on backorder. However, we operate at multiple locations and sometimes this is unavoidable. If an item purchased is not in stock, you will receive an email (ebay email address) notifying you of backorders. The email will explain your options, including backorder times and full refund options. If you need it by a certain date, email us so we can work with you on available options.
INTERNATIONAL We ship worldwide to most areas, please contact us. Some items may be prohibited by your customs official. We are not responsible for taxes and fees imposed by your country at time of delivery.
RETURNS Do to the nature of most of our products, we cannot accept returns. However, if an item arrives incorrectly or damaged (other than damage covered by shipping insurance) email us for information on exchanging a product. Products can only be exchanged for the SAME item purchased.
Feedback We use feedback as a means to insure your package has arrived safely. Once we receive positive feedback, we will issue positive feedback. We strive to maintain a high feedback percentage and will work with you through any grievance, but please email us. If you don’t tell us about a problem, we can’t fix it.