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Need to Repair a Product ? Newcomdigi.com will repair your item/items if there is ever a problem with it. You should also send email and one of our customer sales representatives will be glad to clarify for you. A repairing fee might apply depending upon the reason and condition of the damaged item. When the package finally returns to our office, we will examine the item, identify the problem, and send the package on its way for repair. Note that the time it takes to repair will differ from item to item. For more information please send email our customer representatives for clarification. Newcomdigi will ship the repaired package back to you with no charge! We will handle all the necessary shipping fees (from Newcomdigi back to you). Newcomdigi will not be responsible for the returning shipping fee (from you to Newcomdigi). All Newcomdigi items have one year (from customer receiving the package to the customer contacting us) before being non-eligible for repair. Newcomdigi reserve the right to charge a repairing fee depending upon the reason and condition of the damaged item. If we discover nothing wrong with the item/items, we will promptly ship the item/items back to you. You will be responsible for the shipping fees. Want to replace a product ? Several conditions must be met before Newcomdigi will replace an item. Note that some of our items are non-replaceable. You should send email and one of our customer representatives will be glad to clarify for you. Newcomdigi will ship the replaced package back to you with no charge! We will handle all the necessary shipping fees (from Newcomdigi back to you). Newcomdigi will not be responsible for the returning shipping fee (from you to Newcomdigi). All Newcomdigi items have 31 days (from customer receiving the package to the customer contacting us) before becoming non-replaceable. Newcomdigi reserve the right to issue an approximately 15% restocking fee based on the condition and specification of the item. How to refund a product ? Several conditions must be met before Newcomdigi will refund an item. We also offer partial refunds if conditions for a full refund is not met. Also note that some of our items are non-refundable. You should send email and one of our customer representatives will be glad to clarify for you. We only allow a complete refund for items that have problems caused by Newcomdigi. This means that damaged items not caused by Newcomdigi cannot warrant a full refund. If the returning package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund. Usually Newcomdigi can and will offer complete and partial refunds on most of the items. However, some items on our website might have special conditions and might be non-refundable. When the package finally returns to our office, we will examine the item and offer a complete refund if the above required conditions is met. If there are missing or parts and accessories, we can offer a partial refund depending on the item condition. All packages that warrant a complete and partial refund will have its original shipping fee (from Newcomdigi to you) refunded as well! Newcomdigi will not be responsible for the returning shipping fee (from you to Newcomdigi). All Newcomdigi items have 14 days (from customer receiving the package to the customer contacting us) before being non-eligible for complete and partial refund. Newcomdigi reserve the right to issue an approximately 15% restocking fee based on the condition and specification of the item.