CLINIQUE EYESHADOW TRIO
(MARKED NOT FOR INDIVIDUAL SALE)
GENUINE AND AUTHENTIC
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RUBY ROUGE’ BEAUTY TERMS AND CONDITIONS
Ruby Rouge Beauty only trades in genuine and authentic products. Should you have any issues with the goods that you receive then you must bring it to our attention immediately. Some products that we offer are GWP (gift with purchase) and therefore maybe marked ‘not for individual sale’. We will always make this clear within the description of the listing.
After winning an item in a Buy It Now purchase you must make your payment immediately otherwise you may lose the item to another buyer.
Auction – payment must be made within 24 hours otherwise the item will be re-listed.
WE ONLY ACCEPT PAYPAL
Your parcel is usually dispatched within 3 days of receiving cleared payment, but could take longer over a Bank Holiday Weekend/Christmas or Easter. Most items are dispatched by Royal Mail 2nd class postage. If you want to track your item we recommend that you upgrade to recorded delivery - please send us an eBay message requesting this - we will add this cost to your invoice.
Our postage costs also reflect packaging materials & handling costs. Our parcels are packaged carefully to provide maximum protection during transit. Why do we charge handling costs? We keep the cost of the product as low as possible so have to charge to pack the product & take it to the post office. Please do not purchase if you do not agree with this.
We offer a postage discount when you buy more than one item. To request combined postage - Simply select all the items you require & then either request a combined invoice from us or send us an eBay message to ask for this.
If your items are damaged or lost during posting we will make a claim for you, but we will not offer a refund to you until we have received a refund from Royal Mail - this can take up to 60 days. You must inform us within 48 hours of receiving your parcel that your item(s) has/have been damaged.
We only sell 100% genuine branded products which we source from only the best reputable wholesalers in the UK and the USA. We have been sourcing products from the same providers for several years so can guarantee that you will always receive the freshest genuine article.
We offer a 7 day refund policy SUBJECT TO CONDITIONS. You must notify us first within 48 of receiving your parcel that you wish to return it, fully stating your reasons for the return. All items are checked prior to going to dispatch, however, if your item is faulty we will offer an exchange in the first instance, and if the item is not in stock then a full refund - please send us an eBay message within 48 hours of receiving your parcel. Items must be untested, unused & in their original packaging & returned within 7 days. If items have been tested or are sent back much later than 7 days we have the right to refuse a refund. All postage costs must be responsible for by you the customer unless we agree to pay them. We suggest you keep a copy of the proof of posting in case of loss or damage in the post.