How do I pay for my purchase?
We accept the following payment methods: PayPal, Amex, Discover,
Can I pay with a eBay gift card or gift certificate?
Yes, you can pay for this item with an eBay gift card or gift certificate.
How do I confirm that my eBay gift card, gift certificate or coupon was applied to my order?
Your coupon, gift card, or gift certificate will be applied during checkout. After you purchase the item, you can go to order details in My
eBay to verify this information.
RETURN, EXCHANGE AND WARRANTY INFORMATION
Warranty is as described and functional on all products we sell
unless it's noted "AS-IS".
Please attempt to e-mail me or call +1 480 209-1700 for any questions or unhappy situations regarding your purchase.
If we've made a "boo-boo" - we want to fix it. Our company strives for 100% POSITIVE feedback & 5 star excellence. If we are not living
up to those standards please let us know why before you leave us feedback. Otherwise, be sure to leave us a great positive and 5 stars on all
of our detailed seller ratings. We do thank you for your business and want you back!!
** Please be sure you have read and understand our shipping and exchange policies
If there is a problem, how do I return an item?
Wired Communications and rogerdeane auctions accepts returns. Generally, items must be returned within 14 days. Refunds will be given as
money back in full. The buyer pays for return shipping if simply "buyer's remorse, don't like the color, etc. Full purchase price paid would
be refundable upon receipt of item. Shipping charges to/from are generally not refundable. Exchanges are normally available on new items if
you wish. On small value items you may not be required to return the defective item; please ask.
What is your return policy?
Your full purchase price will be refundable upon receipt of item. Most times, shipping to/from cannot be refunded unless our mistake,
defective or other error on our part. However, we do make exceptions. We will replace an in-stock item for you at our discretion. If any
questions, Please e-mail or call, we are happy to help you resolve issues to your full 100% 5 Star satisfaction!
We want you 100% happy and to come back and recommend friends, family and colleagues!
DOMESTIC SHIPPING INFORMATION
All quoted shipping rates for the Continental USA are by USPS
Priority Mail, Express or UPS Ground. International will be USPS First Class (the least expensive and slowest) or Priority International, a
bit faster but, pricey. We suggest USPS for most all orders but you may choose UPS Ground for the Continental US if, for example it's a large
order or somewhat heavy.
We will include insurance for all shipments.
We will do our BEST to get your order out FAST, FAST FAST! Thank You for shopping with us!
If additional questions about shipping, please contact us before making your bid.
Where do you ship from?
Also, if you would prefer to pick your item up in North Scottsdale, AZ. - that's OK too!
Please call us first at +1 480 209-1700 for an appointment.
Items ship from Scottsdale, Arizona, United States.
Do you combine shipping?
Yes, we do. Just add all your items to your cart and then contact us before checkout. We will combine the items and use a flat-rate box if
Don't worry, if the auto calculation is incorrect or does not function, we can easily fix it and even refund you after you've paid!.
We will make sure that you are not overcharged, we want you back!
How much is the Shipping and Handling Charge?
Please see the shipping link directly below the price on all my items. If combining with other auctions and you just want a guess-timate, try
the heaviest item first then add one or two dollars to each additional auction lot. We are very fair on all our shipping and are willing to
weigh all your items up if buying a large lot to give an exact quote. Quite often we simply convert the whole order to go in a USPS Flat-Rate
carton and refund what you've over paid. You may also wait for your invoice after your purchases are complete and we will do the combining
for you before your payment is made.
Do you ship internationally?
Yes, please read in our auctions the countries we ship to. See below for more information on International Shipping.
Do you modify shipping costs, You know, artificially inflating the shipping fees?
No, we do not. We charge what USPS, or the UPS charges. However, on international packages we add just a 49-cent handling fee to defray the
packaging costs such as packing peanuts and boxes. You will also see that we will sometimes bump up your shipping to a faster Priority method
at NO extra cost.
What is your handling charge?
None on Domestic packages and only 49 cents for most international! No matter how large the order or what country we are shipping to, it
stays the same. That covers the tape, sometimes the boxes, packing peanuts, bubble-wrap. You know, the usual. We do not add-on extras to the
rates provided to us by USPS and UPS. It always depends on your location and package weight and whether or not we can utilize a Flat-Rate
carton for you..
I noticed that you don't offer "First Class" for domestic shipments, why is that?
We have had over 20 years in the mail order and web business and have found that folks like having a fast and safe method of shipping at
their disposal. First Class takes too long and many times does not offer a true delivery confirmation such as Priority. Also, unless your
package is heavy or large US Priority can be more reasonable than UPS to your residence.
Do you ship internationally?
Yes, please read in our auctions the countries we ship to. Methods vary depending on weight. First Class is the least expensive but, can take
awhile (up to 3-4 weeks) and has no actual way to track it. Priority is better with insurance and some tracking ability however, the ultimate
is Express Mail - It does get a bit expensive though!
How much does it cost to ship to my country?
To get an estimate of how much it costs to ship to your location, go to the shipping details for this item. Please remember that Int'l
packages over 4lbs. MUST go by USPS Priority Mail or USPS Express Mail.
I live in a foreign country and have received your shipping notification detail however, I cannot seem to find the package has
been shipped on the USPS site. Why is that?
USPS First Class doesn't offer real-time tracking info. Most times if you use the Customs confirmation number to track your package, you
won't get any information. That number recorded is the US Customs number, which you can give to your country's Customs Office in the event of
a late package. Please be patient and rest assured that we did send it when you get the Customs number from us. For example, it can be about
10-14 days for Canada or 20-30 days to Australia.
What about Customs and other Int'l fees?
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please
check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally
collected by the delivering freight (shipping) company. Please remember that the US Postal Service does not have the typical landing costs
associated such as UPS does.
Would you lower the value stated to save me on duties for an International shipment?
US and International government regulations prohibit us from marking items under actual value or as "gifts". Please be aware that if you
return the item for a refund, the customs charges are not refunded to you. Thank you for your cooperation and understanding.
© Wired Communications, LLC. All Rights Reserved.