PowerHut provides free ground shipping to anywhere in the 48 contiguous United States. Priority shipments, along with international shipments, and those to PR, HI, and AK will incur an additional surcharge fee. The primary shipping method used by PowerHut is USPS Parcel Post. Other types of shipping method used may include, UPS Ground, USPS First Class, Priority and Flats.
Order Processing Time: We try our best to process and ship out all orders with-in 24 hours of payment, however this is not guaranteed. If for some reason your order is delayed, we will contact you through the eBay messaging system.
Delivery Time: Typical transit time for shipped items range from 2 to 7 business days. International shipments can take upwards of up to 30 days to arrive.
If your package is returned to us due to an error on your part: wrong address provided, no forwarding information, no receptacle, or no ste/unit/apt number; you would need to pay standard post office shipping rates to have us reship your item.
We are not responsible for items marked as delivered by the post office tracking system. You would need to contact your local post office to track down your package.
Please note that all return shipping costs for replacements and returns are incurred by the buyer.
PowerHut accepts PayPal through our secure online payment system. Payment is due upon purchase of any item. We do not accept any other form of payment other than PayPal.
PayPal customers: Paypal payments are only accepted through our secure checkout system.
Sales Tax: We are required by law to collect sales tax on all orders with a California ship to address.
Returns are accepted for 30 days from the Invoice date. PowerHut offers a 30-day Money Back Guarantee; this means if for any reason you are unsatisfied with your purchase you may return the merchandise for a full refund of the original purchase price excluding shipping. Only items sent back in original packaging may be eligible for a full refund. Otherwise, a 15% restocking fee may be applied. Please note that the original and return shipping and handling charges will not be refunded or reimbursed under any circumstances.
If your item is found to be DOA (Damaged On Arrival), you many return it for a replacement unit with in 30 days from the Invoice date. Replacement units will be shipped out once you obtain a RMA* (Return Authorization Number) from our returns department and ship the defective unit back to us. Again, please note that return shipping and handling charges will not be refunded or reimbursed.
Many items carried on PowerHut are covered by a 1 to 3 year warranty. If your item is covered by a warranty and becomes defective after the 30-day Money Back Guarantee period is expired. You may contact us directly to issue a replacement unit. There is a flat $9.95 shipping and handling coverage charge for all products under-going this process and return shipping will not be refunded or reimbursed.
|To return your order, simply send a message to our eBay account and you will receive a response with-in 24 hours (excluding weekends) confirming that we acknowledge your return inquiry, providing you with a return shipping address and RMA number.