Shipping Policy ~ Some of our items offer free shipping. Free Shipping ONLY applies to items shipped within the 48 contiguous United States. Shipments to Alaska, Hawaii, US Territories, APO addresses, and all other countries are subject to shipping fees.
We do not ship to PO Boxes.
Shipments for items paid by PayPal may only be shipped to the address specified with the PayPal payment.
Shipment of items over 70 lbs is only available to commercial business addresses. If you do not have a commercial address, and your item may weigh more than 70lbs after packing, please inquire before bidding or purchasing.
Tax & Duty ~ We collect and report sales tax on items shipped within the State of Texas. Any taxes or fees due outside Texas are the responsibility of the purchaser. All customs duty, excise fees, import tax, use tax, and other types of taxes and fees, including brokerage fees levied by shipping services for the collection of taxes due are the sole responsibility of the purchaser. We do not calculate or collect these taxes or fees.
Electrical Items ~ We sell items that operate on U.S. standard 120v current. If you purchase an electrical item outside the U.S., you are solely responsible for ensuring that the power is correct for the item, and any damages caused by connecting to power outside the U.S. is not our responsibility, nor will any returns be accepted on these items.
Display Items ~ Items used in our photographs for the display of merchandise are not included with the item, unless specifically stated in the listing. This includes backdrops, stands, and other props. If a box or case is shown, your item will come with the box or case. If a guitar is sitting on a stand, you won't get the stand unless the listing says you will.
Satisfaction Guarantee and Refund Policy ~ We guarantee your satisfaction! We try very hard to be accurate, but sometimes make mistakes. If there was a significant error in the description, please let us know right away, and we will replace or refund. If it's our mistake, you will not have to pay any shipping fees. You must contact us prior to returning an item.
If you wish to return for any other reason, you may return it for a refund or exchange it for another item. You will have to pay shipping both ways, and there may be a restocking fee of up to 20% on refunds. The restocking fee is at our discretion, and depends on the item, how soon after it arrives you contact us, and other factors specific to each transaction. If shipping was included in the purchase price, the actual cost of outbound shipping will be deducted from your refund or exchange, in addition to a restocking fee.
Items must be received in the same condition they were received in to qualify for a refund.
The more reasonable you are with us, the more reasonable we'll be with you. We want you to be happy, and our feedback is a testament to that. If you are looking for someone to take advantage of though, look elsewhere.