Why Buy From Us? | About Photos | Payment & Checkout | Domestic Shipping | International Shipping | FAQs | About Us
Why Buy From Us?
Because we care! (about You and Our Product) As mentioned in the About Us section, we work as hard and as smart as anybody on the planet to make sure we take care of our customers. We seek out unique archives and photo collections to make sure you have access to unique items and lots of choices. Once we take possession of the photos, we take great care of them - prepping, scanning, captioning, and storing. Once an order is placed and paid for, we find your photo, sandwich it between two pieces of cross-corrugated cardboard, enclose it in plastic and place it, along with a packing slip, inside an envelope and send it your way. Because of the volume of inventory and the quality checks in place, this can take 1-2 business days. All of our photos are unique and one-of-a-kind. It's one of those things you need to buy when you find or it could be gone forever. Happy Bidding!
In the beginning... God created man and woman. Some time later He created the photographer who quickly began to capture the world God created in still images. Years later those photos would need to be scanned to be a part of a world gone digital. That is where our story begins...
Our company was formed in September 2009, with a handful of scanners and people literally working out of a basement. In those early days, we scanned boxes of photos, 1000 at a time, for our first customers. Today, we occupy almost 10,000 SF of space in Memphis TN, and have 30 team members that give us the ability to scan tens of thousands of photos per day.
As our company evolved, we began our eBay business, which brings 15,000 (or more) auctions per week to the world's largest online auction marketplace. We have built software systems and a team of great employees that allow us to efficiently scan and sell photo archives online.
At the very core of our company DNA is a strong commitment to customer satisfaction and strict integrity for our product. Our promise to you is that we will do everything in our power to provide you a great buying experience.
Payment & Checkout
PayPal Payments Must be from a verified PayPal account.
If your payment is not from a verified PayPal account we have the right to void and cancel your order
In the case the incorrect address is entered during checkout we cannot make edits to the address, but we will fully refund you upon request so you can reorder with the correct address
Tax & Local Pick-Up
TN Customer will be Charged 9.25% Sales Tax
Order Processing Times
Standard Order Processing time: 1-2 Business Days from date of cleared payment your item should leave our warehouse. While we try to get all order out next business day we will notify customer of any delay that may happen
Estimated Order Transit time: 2-8 Business Days from shipment date.
Total Estimated Delivery time: You should receive your item in a minimum of 4 days and a maximum of 12 days.
Overnight order are processed next business day
Free Shipping Auction are for the Continental USA Only
We Ship all order using UPS services. We will Post Tracking number directly on the Order Detail Page. Customer is Responsible for being home or arranging Delivery. If package is returned Shipping charges will be deducted from refund.
WE WILL ONLY SHIP TO THE PAYPAL CONFIRMED VERIFIED ADDRESS
International Customers: We will not declare as a gift. Customer is responsible for all custom fees and charges. USERID does take responsibility for charges cause by importing product into the customers country.
We gladly ship to all international customers. International customers should contact us first for shipping costs if not otherwise specified in the listing.
At Historic Images we strive to provide outstanding value to our customers all around the world - and that goes for shipping and handling charges as well!
We are extremely happy to ship to you wherever you live! However, please bear in mind that, while we do everything in our power to get your package to you on time, certain things sometimes remain out of our control. We only ship Registered Post and you will be provided with a tracking number once your item is posted.Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
We do not mark merchandise items as "gifts" - US and International government regulations prohibit such behavior.
Out USA average shipping time from 12-18 business days
Q: What can I do with these photos?A: These photos make great gifts! Even though many of our photos are purchased by collectors and/or investors, we have seen move buyers looking to purchases a truly rare item as a gift for those people who have everything. They can be framed and matted in black or silver as décor for your home, office or media room. Imagine getting your mom, dad or best friend a photo of their childhood hero, or getting that person a particular political figure or historic location they once admired or visited.
Q: Do you combine shipping and invoices?A: Yes, if you win multiple auctions on one day you will receive a combined invoice with your shipping discount. If you win auctions on different days, you will receive a consolidated invoice each day you win with all previous purchases. We extend this courtesy out for 10 days and ask that you wrap things up and make payment on outstanding items after those 10 days. NOTE: eBay will not allow us to combine shipping charges across different seller IDs. However, if you send us a note, indicating you have purchases in two or more of our IDs, we will refund any additional S&H charges, resulting in a net $2.99 S&H charge.
Q: How quickly do you ship the items once paid?A: We typically ship the same business day payments clear, and always by the next business day of a cleared payment. If you do not receive an "order shipped" email from us by the close of the next business day from submitting payment, please e-mail us. We use eBay's software to manage our auctions and about one-tenth of one percent of transactions do not sync up with Paypal (much to our dismay).
Q: Why do some photos have a "HAVIdigital" or "Historic Images" watermark on them?A: This is a digital watermark we use to protect our images. It is NOT printed on photo.
Q: What are your office hours?A: eBay for us is a business, and a very fun one to be in! We are open M-F 9 to 5 (CST). Therefore, we do not return e-mails and phone calls over the weekend. We observe the following holidays: New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and the day after Thanksgiving, Christmas Eve and Christmas Day.
Q: Where did these originate?A: These photographs are from various newspaper archives, from locations around the country including Boston, Detroit, Tampa, Chicago, Denver, Seattle, and more.
Q: Do you re-list items (in case I miss an auction ending)?A: As a general rule, items that receive no bids are moved to our store as a fixed-price listing and at a higher price than the starting auction price.
Q: Do you leave feedback?A: Yes--we always leave feedback for buyers. Our software monitors when our buyers leave us feedback, then notifies us that we can leave feedback for the buyer. Rest assured, if you leave feedback, we will do the same!
Q: Can the photos be cleaned?A: Yes. Grease pencil markings can be wiped off with a dry paper towel (most of which we have already removed). Permanent marker and "painted areas" can be removed with a baby wipe, Clorox wipe, or denatured alcohol, but BEWARE dampness and photos do not mix! Wipe firmly but briefly then dry immediately. Repeat as necessary.
Q: Do we make mistakes?A: We get this question quite a bit, and the answer is a resounding YES!!! :-) Between all of our eBay stores, we ship out hundreds of packages a day, and occasionally we do indeed goof. But we guarantee that nobody in the eBay world tries harder to make things right! If you haven't received your shipment in the timeframe you expected, or if you get the wrong item, please let us know immediately. We ship packages within 24 hours or receipt of payment (except on weekends) and we always send an "Item Shipped" e-mail. If you've paid via PayPal and a couple of days go by without receiving an "Item Shipped" e-mail, please let us know. And if we send you the wrong item, we will send your correct item along with a pre-paid envelope to return the wrong item. We strive very hard to provide the best customer service, so please just let us know if there is a problem with your order.
Historic Images has assembled one of the largest collections of original AP, UPI and various other news service and publication photos from media outlets around the country. Most of our photographs are in great condition (especially in light of the fact that many are up to 100 years old). Other than a light cleaning, we offer the photos "as is" (i.e. just as they were when we took delivery from the newspaper). Some photographs do have minor editors marks, handling and storage flaws, and artist "touch-ups." We ask that you inspect the scans carefully--this is the best indication of the condition of the photograph you wish to purchase. Finally, some scans may include a digital watermark - it is ONLY digital and is NOT printed on the photo.