Payments: We Gladly Accept Payments via PayPal. We do not accept payments from international PayPal accounts. Your PayPal account must be US based. If you are having problems paying through PayPal, we also accept all major Credit Cards, such as Visa, MasterCard, American Express and Discover which are available during checkout. You can call us at (800) 356-2949 for assistance if you have problems checking out. Our experienced staff can assist in walking you through the checkout process. Because of non-paying bidders, we require payment immediately after ordering. If you would like to pay with a credit card, you may do so through paypal without creating an account.
Tax: We are required by law to collect sales tax in New York.
Standard Shipments: Please allow between 1-7 business days for delivery. We use Fedex Ground, UPS & USPS at our discretion. Orders are processed and shipped Monday - Friday. We are unable to offer weekend or holiday delivery. Restrictions: We only ship to the 48 Continental United States. We are unable to ship internationally or to Hawaii, Alaska and other US Protectorates (ie. Guam, Puerto Rico, Virgin Islands, etc.). If you order two or more products from us, they may ship separately. Unfortunately, we are unable to select which shipping company/carrier will deliver your product. This may affect you if you live in a rural community that does not accept deliveries from any specific shipping company. We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you do not want an item left at your doorstep, the best thing to do is leave a note on your door with instructions for the driver. Be sure to include your name and tracking number on the note.
Freight Shipments: Large or oversized items will ship via private freight carrier and you will be given the name of the freight company and waybill number for tracking. Please allow 1-3 weeks for freight deliveries. The freight companies require a phone number for deliveries. Please note, we will not ship your item until we have a phone number. Lift Gate service is not included with your purchase. You can purchase it from the freight company upon delivery, they range from $50-$125.
Refunds / Exchanges: A processing fee of 20 percent will apply to the value of all merchandise returned for a refund. Processing fees may be waived on exchanges, ask our service department about this when processing your exchange. Refunds are applied to the payment method used at the time of purchase 5-10 days after receipt of the returned merchandise. Please contact us at 800-356-2949 and enter option 3 prior to mailing your item back.
Return Policy: Please contact us at 800-356-2949 and enter option 3 to process an RMA. You may return merchandise purchased from Leisure Living for a refund or a replacement, provided that the procedures and requirements referred to in our return policy below are followed. All product returns require a return authorization number (RMA). An RMA number must be issued within 30 calendar days after the date of receipt. Please make sure that the RMA# is clearly visible on the shipping label. A copy of your invoice and Order # should be included, and your Return should be insured. Products that are returned with a missing, damaged or altered serial number and/or UPC codes will be refused RMA service and returned to you.
Return Shipping: If an item you received is defective, we will replace the item with a new one, and pay for shipping costs each way. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly. If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on our behalf need to be deducted from your refund.
Damaged Items: All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 3 calendar days after the date of receipt. A damage claim will be filed on your behalf and we will replace the item immediately once the claim is approved. If the merchandise is visibly damaged upon delivery, please refuse the delivery and note the manifest as such. Contact our customer service department and an immediate replacement order will be prepared for you. If you are refusing the delivery of the item and it is not damaged, you are responsible for the shipping, handling, and insurance charges for the delivery both ways.
Return Exception: Although we have a very flexible return policy on most of the items we sell, there are some exceptions. There are product categories which are not returnable, due to hygienic, sanitary, or other reasons, as required by the respective Manufacturers. Please review the categories below to make sure that your purchase qualifies to be returned.
Non-Returnable Items: Any product that was used in your pool, or spa; Any type of Consumable, Perishable, and/or Sensitized items such as: Chemicals, Paint, and all liquids; Additionally we cannot accept returns on custom-made products and/or liners once they are taken out of the shipping box and/or unfolded.
Purchases from these categories are final. In case any of these items is defective, simply call us and we will send out a replacement at no charge to you. In certain cases, we may require pictures, and or a sample of the defective item. These items cannot be returned to the Merchant.
Monday - Sunday 6:00am - 9:00pm EST