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visit Our eBay Store: RV Xcessories, and
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us on Twitter @RVXcessories.
RV
Xcessories is where extra effort is the key to
customer satisfaction. We are your best source for select parts and accessories
for your RV, Toy Hauler, or Cargo Trailer, and we guarantee delivery of your
purchases without damage. Founded in January of 2006 by industry veteran Jim
Calvert, RV Xcessories is experiencing rapid growth due to expanding product
lines, quick delivery, and exceptional customer service. Located in the heart
of the industry, Elkhart, Indiana, and with over 35 continuous years of
industry contacts, RV Xcessories has an advantage that keeps your price low:
We
buy from our old friends and sell to our new friends!
PLEASE
READ THE FOLLOWING BEFORE MAKING A PURCHASE
OR
SENDING A QUESTION:
To Contact us about
any eBay sale, please use eBay messaging. Messages attached to PayPal receipts
or posted elsewhere, such as on the eBay sales record, may be overlooked. We
will also respond to our email addresses if you have any of them. If you have
made a purchase, please include the four to six digit sales reference number,
and then we will not need the long eBay listing or item I.D. number. The
shorter sales reference number will speed up the processing of any request or
inquiry. If you are inquiring about shipping costs, please include your
shipping zip code.
We try to
respond quickly to our customers, but occasionally factors interfere with our
efforts. If eBay messaging does not get a reply within 24 business hours (See
our Hours of Operation posted below.), please try again and/or call our
customer service number below.
You
may also visit our shop, and you can find us on Google or Google maps. We can
be found at:
RV
Xcessories
530
East Lexington Avenue
Suite
185
Elkhart,
Indiana 46516 USA
Please
call ahead. Sometimes we keep odd hours:
574-970-2304
(sales and customer service)
574-970-2305
(warehouse)
We
speak English.
Follow
us on Twitter @RVXcessories.
Shipping details: Most
Items are shipped within ONE BUSINESS
DAY after receiving cleared payment. Occasionally, we will have short
delays. We will contact you by phone if available and/or by email should there
be more than a two day delay in shipping your purchase.
Shipping
charges can be determined by using the shipping
calculator. We will combine shipping for most multiple purchases and discount
the shipping charges accordingly. RV Xcessories will ship eBay purchases to 48
states only. If the eBay
calculator does not automatically combine shipping, please request a combined
invoice and allow some time for us to make an adjustment before tendering payment. We will combine shipping at the next
opportunity, usually within 12 hours. Refunds for shipping charges paid otherwise
may not be issued.
To
view your shipping options and cost,
click the “see all details” link in the shipping section near the top of
the listing, or click the “Shipping and Payment” tab below the main photograph.
Then enter the shipping zip code and the quantity of sale items. (e.g.: Enter
“1” for one 4 pack of jacks (4 total), or for two pair of jacks (also 4 total)
enter “2”.) Click the GET RATES button, and your options and costs will
be displayed. We reserve the right to use alternative shippers. We will ship by
UPS, FedEx, Priority Mail, or First Class Mail to the 48 contiguous states
only. U.S.P.S. tracking numbers will be uploaded to eBay. UPS and FedEx
tracking numbers will be sent by the shipper via email to the email address
associated with your eBay account.
We try to add reasonable shipping charges using the eBay
shipping calculator, but some of our products are heavy and expensive to ship. If
you are not happy with the shipping charges, please do not tender payment. Please send us an email by eBay messaging
requesting an adjustment, or, upon request, we will cancel any unpaid
transaction without leaving a non-payment strike or any negative comments or
feedback. With this policy in place, we request only Five Star Feedback for our shipping fees. We do not want any
unhappy customers. If you are not happy with your shipping fees, please do not
complete your purchase.
We do NOT export retail sales. International Dealer Inquiries are welcome.
If
you are not 100% satisfied,
please contact RV Xcessories within 30 days after delivery of your purchase.
After receiving authorization, you should return the undamaged merchandise in
new and unused condition with all packing materials and a copy of the return
authorization for a refund of the sale price less shipping charges. After we
receive the undamaged merchandise in new condition, we will issue the refund
through your chosen payment method, usually by a credit/debit card or PayPal.
Please allow up to 15 business days to receive this credit, however, the actual
processing time is usually much less. We will also initiate a mutual agreement
to cancel the eBay transaction. We need to do this to recapture our fees.
Although eBay may refer to this process as a "dispute" at times (It
requires the use of the dispute process.), it will have no effect on our eBay
ratings. Please follow through with this process after we accept your returned
purchase.
If for any reason you are not happy with your purchase, or
if you change your mind, upon request, we will cancel any unpaid transaction
without leaving a non-payment strike or any negative comments or feedback. Please send an email requesting any
adjustment or cancellation before making payment.
Warranty and
Damage claims will be handled fairly on an
individual basis. Unless noted otherwise, all of the products we sell have a
limited manufacturer’s warranty, and we guarantee delivery of your purchase
without damage.
When you are satisfied with our transaction, please leave positive feedback. We
strive to give the best customer service available. Once you are satisfied with
your purchase, we would greatly appreciate it if you would provide us with
Five Star Feedback. We request Five Star Feedback in order to keep
our eBay rates and ultimately our prices as low as possible. If for some reason
you feel like you cannot leave Five Star Feedback, please let us know
what we can do in order to attain it. We will attempt to resolve any issues.
Payment: RV Xcessories accepts
MasterCard, Visa, and Discover credit/debit cards or PayPal. You may also
contact us to inquire about payment methods available for orders picked-up at
our warehouse. To inquire about pick-up or to arrange a credit/debit card
payment over the phone, please call 574-970-2304, or you may send an email.
Please include the five or six digit sales reference number and your local time
zone.
|
Top
10 reasons to buy from RV Xcessories
Ø RV Xcessories guarantees delivery of your purchase without
damage.
Ø We have a 100% satisfaction guarantee.
Ø We are a small privately owned American family-oriented
company with Christian values.
Ø We hire only legally employable people.
Ø We have over 30 continuous years of RV industry experience
and the knowledge to answer related questions.
Ø Most items ship within one business day. (See our
Hours of Operation below.)
Ø We offer quality products with low prices, combined
shipping, and great customer service.
Ø We issue automatic positive feedback as soon as your
payment clears.
Ø We are accessible. We publish our phone numbers and address.
Ø You will not be asked to dial “1” for English.
|
HOURS
OF OPERATION AND CUSTOMER SERVICE
Our websites
are open for business 24 hours a day, 365 days a year, except during
maintenance and unscheduled down time. Customer service is often extended beyond
these hours:
Weekly, Monday through Thursday, 9:00am to 4:00pm Eastern
Standard Time and Friday, 9:00am to noon, EST, except for the holidays listed
below:
Holidays
Observed: (limited customer service and no
shipping – websites are open)
Ø New Year Holidays, December 31 to January 2 and/or the
following Monday
Ø The Birthday of Martin Luther King, The Third Monday in
January.
Ø Inauguration Day, January 20th every four years, starting in
1937.
Ø The Birthday of George Washington, The Third Monday in February
Ø Saint Patrick’s Day, March 17
Ø Good Friday, The Friday before Easter Sunday
Ø Easter Sunday
Ø Dingus Day, The Day after Easter Sunday
Ø Memorial Day, The Last Monday in May
Ø Independence Day, July 4 and 9 days surrounding*
Ø Labor Day, The first Monday in September.
Ø Columbus Day, second Monday in October
Ø Election Day, First Tuesday on or after November 2.
Ø Veterans Day, November 11th
Ø Thanksgiving Day, the fourth Thursday in November.
Ø The Day After Thanksgiving
Ø The Birthday of Jesus Christ, December 24th to 30th
*If this
holiday falls on a weekend, we will be closed for business the following week.
If it occurs during the week, we will be closed for business during that week.
Thank you for shopping at RV Xcessories, where extra effort
is the key to customer satisfaction.
Follow us on Twitter @RVXcessories.
RV Xcessories, 530 East Lexington
Avenue, Suite 185, Elkhart, Indiana, 46516 USA
Call us now at 574-970-2304. We
speak English.
RV Xcessories accepts
MasterCard, Visa, and Discover credit/debit cards or PayPal. You may also
contact us to inquire about payment methods available for orders picked-up at
our warehouse. To inquire about pick-up or to arrange a credit/debit card
payment over the phone, please call 574-970-2304, or you may send an email.
Please include the five or six digit sales reference number and your local time
zone.
If you are not
100% satisfied, please contact RV Xcessories
within 30 days after delivery of your purchase. After receiving authorization,
you should return the undamaged merchandise in new and unused condition with
all packing materials and a copy of the return authorization for a refund of
the sale price less shipping charges. After we receive the undamaged
merchandise in new condition, we will issue the refund through your chosen
payment method, usually by a credit/debit card or PayPal. Please allow up to 15
business days to receive this credit, however, the actual processing time is
usually much less. We will also initiate a mutual agreement to cancel the eBay
transaction. We need to do this to recapture our fees. Although eBay may refer
to this process as a "dispute" at times (It requires the use of the
dispute process.), it will have no effect on our eBay ratings. Please follow
through with this process after we accept your returned purchase.
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