Frequently Asked Questions:
Q: How much does it cost to ship this item?
A: The shipping cost can be calculated by entering the desired quantity and zip code in the shipping calculator on item's page. International shipping costs can also be calculated by selecting the country in the shipping calculator. If the shipping calculator is unable to provide a shipping cost, please contact us and we will be happy to provide you with an estimate. Please include the item name, quantity and mailing address.
Q: I have just placed an order. When do I receive an invoice to make payment?
A: An invoice will be sent within 1 business day.
Q: Can I buy multiple items and save money on shipping costs?
A: Yes. We are happy to combine items whenever possible. Simply purchase all of the desired items within 1 week and request a combined invoice before completing payment. Do not pay for items separately if you desire a combined shipment. We can not issue refunds after payment is made for separate purchases.
Q: How do I shop on eBay?
A: Shopping on eBay is easy, fun and convenient! However, it is slightly different than shopping on other websites. Here are a few tips to make your shopping experience easier:
- There is no 'Shopping Cart' feature on eBay. To purchase multiple items, simply buy each item and request a combined invoice before making payment.
- Clicking the 'Buy It Now' button will submit your order. Do not click the 'Buy It Now' button if you do not wish to finalize your purchase.
- To buy multiple quantities of the same item, enter the quantity in the appropriate box before clicking 'Buy It Now'.
Q: Can I request a shipping estimate for multiple items before making a purchase?
A: Yes. Please contact us and we will be happy to provide you with an estimate. Please include the item names, quantities and mailing address.
Q: When is my payment due?
A: Payment is due within 1 week of purchase. If multiple items are purchased over several days, payment is due within 1 week of the first purchase.
Q: I made a mistake and do not want to pay for my purchase. Can you cancel my order?
A: We can not cancel any orders for any reason. Therefore, please shop carefully and only click the 'Buy It Now' button once for each item you want to buy.
Q: Do you ship internationally?
A: Yes. We are happy to ship world wide. There may be some exceptions in which an item may not be shipped to a particular country due to local restrictions. Any shipping restrictions would be provided in the item's description. International orders are subject to customs taxes when they are received. Customs taxes can be determined by contacting your local customs office.
Q: Can you identify my international shipment as a gift or reduce the customs value?
A: We can not identify shipments as gifts or reduce the customs value because we pride ourselves on doing business with honesty and integrity.
Q: Do you ship to U.S. Military addresses?
A: Yes. We are happy to ship to any address around the world. There may be some exceptions in which an item may not be shipped to a particular country due to local restrictions. Any shipping restrictions would be provided in the item's description
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Discover, American Express and PayPal.
Q: Can I have my order shipped to an alternate address?
A: Yes. To have an order shipped to an alternate address, you must first notify us of the change before making payment so that the proper shipping cost can be calculated. Once you receive the new invoice with the proper shipping charge, you must change the shipping address at the time of checkout to properly reflect the new address.
Q: When will my order ship?
A: All orders are normally shipped 1 business day after receiving payment. Business days are Monday through Friday, 9:00am (EST) to 7:00pm (EST) not including U.S. federal holidays.
Q: When will my package arrive?
A: Orders are typically received in the following number of estimated business days from the day of shipment:
Within United States:
USPS First Class Mail (United States): 1 to 3 days
USPS Parcel Post (Continental U.S.): 2 to 7 days
USPS Parcel Post (Hawaii, Alaska, Puerto Rico and US territories): 12 days
USPS Priority Mail (United States): 1 to 4 days
UPS Ground (United States): 4 to 6 days
USPS Military Mail: U.S. military shipments outside the continental U.S. will experience longer shipping times.
Outside United States:
USPS International First Class Mail: 2 to 8 weeks
USPS International Priority Mail: 6 to 10 days
Important Shipping Notes:
- Delivery times are estimates and not guaranteed.
- Shipment tracking is available only through UPS Ground and USPS Express Mail (domestic and international).
- All US shipments will include Delivery Confirmation. All International shipments will be identified by a Customs Label Number. These package numbers do not provide tracking ability.
- Delivery times do not include delays from customs inspection for international shipments.
Q: My package has not arrived? What should I do?
A: First, please make sure that you have allowed the appropriate amount of time shown above for your package to be delivered based on your location and the shipping service you selected. If your package does not arrive by our expected arrival date, please notify us and we will happily assist you. Please allow us 1 week to investigate your shipment. Most delivery problems are easily resolved and the shipment is quickly recovered. However, in the rare occurrence that a shipment is lost, a replacement order will be sent through the same shipping service that was originally purchased after the 1 week investigation period. Please note that we are not reponsible for delivery problems due to address errors such as an incomplete, mispelled or old address. If a package is returned to us due to an address error, the buyer will be responsible for any costs to re-ship the package.
Q: What happens if my order arrives damaged?
A: We take great pride in packaging your order so that it arrives safely. However, in the rare occurrence that you experience a damaged shipment, we will happily resolve the situation for you. Any damages must be reported within 2 business days of receiving your shipment and photo documentation will be required for replacement or reimbursement. Replacement items will be shipped through the same shipping service that was originally purchased by the buyer.
Q: Can I return my purchase?
A: We are happy to accept any returnable items provided they are unused, unopened and in their original condition. All returns must be authorized in advance and must be mailed back within 1 week of receiving your order. The buyer is responsible for return shipping costs. Only non-perishable items are returnable and all returns are subject to a 15% restocking fee.
Q: Can I pick up my purchase?
A: We are an online retailer and all purchases must be shipped.
Don't Forget Before You Checkout:
- Did you provide your phone number?
- Is your mailing address correct? If not, you must change your shipping address during the checkout process.
- Does your eBay account contain your current email address?
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