Most smaller packages, like blades, ship via USPS. USPS shipments average 6-12 days for delivery in the USA. These very same packages take 10-18 days for delivery to an address outside the USA. Larger packages, like grinders, by default, ship via UPS Ground in the Continental USA. This takes about 2-5 business days for delivery. Shipping to HI, AK, and Puerto Rico, by default, will ship via USPS Priority Mail. This will take 4-7 business days for delivery. We offer tracking numbers for all our transactions. USPS or UPS. However, the USPS tracking system is notorious for not updating their tracking data. Sometimes not ever. But you, our customer, will always receive your ordered item or your money back. We guarantee it. We just ask for a sufficiently reasonable time frame, as outlined above, before any sort of action is asked of us pertaining to a processed and shipped order. Orders shipped to a country outside the USA will have to deal with some sort of Customs office once it reaches an entry point. They have the power to hold, delay, or flat out refuse a package. Although, that is not common. Please note that Customs can delay a customer's delivery.
International Buyers Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
We take great care packaging every item to ensure safe shipment. We charge a shipping fee only to cover the costs of materials and labor. Once we have received cleared payment, your order will be processed and your item will be shipped as soon as possible, usually the following working day. Our shipping deadline is 12 PM Pacific Standard Time M-F. Orders placed and paid for prior to 6AM PST M-F will usually ship the same day. All orders will be processed as soon as payment clears. We are not open on weekends. Orders placed on weekends will ship out the following business day. Usually Monday. If you do not see a preferable shipping method in our listing, please contact us to discuss your special needs. Shipping to Alaska and Hawaii are subject to additional fees. Customers located in Canada will be shipped USPS by default. UPS shipping can be requested however UPS may require a duty fee not associated with our company to deliver ground packages, this fee does not apply to expedited air shipments via UPS into Canada. USPS does not charge a duty fee however they do not offer a tracking number for shipments.
When shipping a product to a customer outside of the united states, crossing a border into another country, the package is subject to an extra element: customs and duties. Customs is the government border agency that reviews all inbound and outbound shipments. Specialty Diamond handles the paperwork for you, though please be advised that the government border agency is a standalone agency that has the ability to hold or delay a shipment, refuse a shipment and return it, or assign a duties fee. While we make every effort to assist with the smooth processing of your shipment through Customs, returns and duties remain a possibility.