We ship to PayPal Confirmed Addresses. Please double check your shipping address. For faster processing of your order please make sure your shipping address is confirmed & verified with PayPal.
?All payments must be made within 3 days of purchase if immediate purchase is not required.
?ECHECK orders will be processed once the payment clears.
?All UPS (United Parcel Service) shipments require a signature upon receipt. Without a signature, the delivery will not take place
Our shipments are made Monday through Friday only. We do not ship on weekends or US holidays. Our handling time is usually 2 business days (not including holidays or weekends).
International buyers are responsible for custom duties, taxes and/or tariffs charged by the customs in your country. Unfortunately, we cannot estimate the duties, taxes and/or tariffs as they are determined by the customs in your country. The item or shipping cost does NOT include the duties, taxes and/or tariffs. Buyer is responsible for these charges at the destination. Also note that transit times are longer for international shipments and may constitute for delays by customs at destination.
Canadian / International buyers please note:
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. Please do not confuse this for additional shipping charges.
By placing an order on this web site, you indicate that you have read and agree to the following return policies and conditions. Returns Must Meet ALL Applicable Criteria If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you.
Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse that may be incurred by Wuzbee.
All RMA requests must be made via email; you will receive a response within 24-48 hours excluding weekends and holidays. By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.
Basic Criteria All returns must include the following:
1. Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
2. Original intact UPC barcode. Do not cut out the UPC code (for rebates or any other prupose) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
3. Valid Return Merchandise Authorization (RMA).
4. Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
5. The return must be complete and include all accessories (chargers, antennas, ear gels, ear hooks, software disks, etc.)
6. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
7. The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing or irremovable tape on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.
Basic Return Policy: Unless otherwise stated below, you have 14 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 14 days, but it does have to be in the possession of the shipper (along with the valid RMA). An RMA is valid for 7 days from issuance and expires after 7 days. RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product.
If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have. --Items purchased from us cannot be returned for a refund or exchange after 14 days. In the event, the same model is out of stock, we will offer you a product of equal or lesser value which you will agree to accept. Non-electronic accessories can only be returned within 14 days for a refund or exchange. In case the exact model is not available, a similar model of equal of lesser value will be replaced. The manufacturer covers the warranty after 14 days for all defective Bluetooth headsets and non-electronic accessoires. Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Warehouse. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the method of payment used for the original purchase. We recommend our customers to research items prior to purchase to determine compatibility with their wireless devices. All opened items which are non-defective will be subject to a minimum 25% restocking fee (plus orginal cost of shipping) which is determined by our return department. Please allow up to 14 days from shipment for your return to arrive at our Returns Warehouse. Note: Delivery times vary based on shipper selected methods. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item. A buyers' remorse will incur a 15% restocking fee for all non-electronic accessories irrespective of the condition of the item. In addition, the original cost of shipping will also be deducted from the refund. Many of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected. The risk of loss for the product being returned shall be with you at all times during the shipment of such product to our returns department and with respect to any shipments from our returns department back to you.
Special Return Policy Defective Products Defective products can only be returned in exchange or refund for the exact same product or - at the sole discretion of Wuzbee - the purchase price can be refunded to the original method of payment used on the order. For defective products, a return authorization may only be granted within 14 days of the date your product left the warehouse (regardless of when you actually took delivery of the product). Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability. For products that we verify to be defective, we will reimburse you for your original shipping expenses, provided that your defective return must be shipped via ground / standard shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for additional reimbursement will be denied.
Wuzbee in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective. As a Wuzbee valued customer, you can confidently place your order secure in the knowledge that it will be delivered on time and complete.
Frequently Asked Questions
Q. When will my order arrive?
A. That will depend on a number of factors including your Ship To location (We Ship from Metro NY), product availability, and shipping method selection (Standard, First Class, and Priority, Overnight). Pending availability of all items in your order, orders are fulfilled within 1-3 business days and all orders are shipped via the United States Postal Service or UPS. You can easily check the status of your order online at Buy.com where the shipment tracking number will appear.
Q. I changed my mind and would like to cancel my order, can I do this?
A. Absolutely, provided you have not received a shipping confirmation notice
Q. How long does it take to process my return/exchange/refund?
A. Upon receipt of the return shipment it typically takes up to 14 business days. For status, please contact customer service at via eBay messages
Q. The item I received is defective, how can I receive an exchange unit?
A. Wuzbee stands by the quality of every product listed on Buy.com by us. Every product is quality-tested and meets stringent quality certification standards from the manufacturer. If you believe the item you received is defective, immediately contact our support department via eBay messages. Should you need to return the order, please review our complete return policy. No returns, refunds or exchanges will be processed without an RMA number. In case a defective or DOA (dead-on-arrival) item is out of stock, we will give you an option for a refund or replacing it with a similar item.
Q. I believe you sent me the wrong item - what do I do?
A. Many wireless accessories are cross-compatible (can be used with multiple phone models). If you feel that you may have received the wrong product, email us via eBay messages. . In the unlikely event that you were shipped the wrong item, we will issue a RA# at our expense so that you may return the wrong item back to us, at which time we will correct the error, and re-ship the correct merchandise.
We Appreciate Your Patronage and Thank You for your business!
Wuzbee.com was established in the mid 1980's, during the birth of Cellular Technology. We have been a leader in wireless handsets, PDA's, as well as all types of wireless accessories to match and suit every need.
Customer satisfaction is our Priority
Wuzbee means GREAT savings on cell phones and accessories!
Please do not hesitate to contact us via eBay messages for any questions or concerns you may. We respond to our emails within a reasonable time frame during business hours and the next business day if outside business hours.