Liquidation.com is a wholesale liquidator for retail merchants. It's one of the sources that eBay suggests on some of the seller information pages. As an eBay seller, I have had a number of transactions with this company and I'm writing this guide to warn other eBay sellers about this reseller. eBay sellers should be forewarned that they can lose a lot of money at Liquidation.com
Liquidation.com has no method for determining the credibility of their sellers (i.e. such as eBays feedback system). I have purchased about half a dozen lots of computer equipment from them and have had disputes for almost every one of them. You should be advised that Liquidation.com will only honor a dispute if there is a "gross misrepresentation" of the item. That translates into something like, "you bid on and win a computer and they ship you a toaster oven . . . ". The only time Liquidation.com honored one of my disputes was when they clearly shipped me items that were totally different from the listing description.
If you purchase an item that is identified as a retail return and it turns out to be a damaged item, then forget getting any sort of compensation for your purchase. I guess Liquidation.com doesn't feel that listing an item as a retail return vs. salvage is a gross misrepresentation of the item. I think, because of my complaints to Liquidation.com, that one of their members, onlinereturns, now advertises there computer equipment as "TESTED". They started making this statement in there listing after I had a dispute with Liquidation.com, of course, they didn't honor my dispute.
The other fact I have observed with liquidation.com auctions (for computers) is that they tend to sell for a price that is usually higher than what it can be purchased for on ebay. In fact, a lot of their used equipment sells for very close to retail prices when you factor in the "Seller Bonus" and shipping. A little stated fact, is that every Liquidation.com has a "Seller Bonus" fee that is usually 5% of the final sale price, so when you bid on an item, make sure you factor in this extra fee to the final price you're willing to pay.
Because there is no type of user profile or way to determine the honesty of a seller or buyer on Liquidation.com, there's no way for honest buyers to determine if there are shill bidders. I do suspect that there is a lot of shill bidding that goes on at Liquidation.com auctions. The one thing that Liquidation.com does is they avoid sniping by extending the auction close time by 3 minutes for any bids placed in the last 3 minutes of the auction. Of course, that also may allow shill bidders more of an opportunity to put in last minute bids to jack up the final sale price.
My recommendation is that you be very cautious if you intend to purchase your merchandise from Liquidation. As for me, I just got screwed on a $2000 lot of computer equipment, so I'm NEVER going to deal with them again. These are my opinions based upon my experiences with Liquidation.com. My personal opinions in no way reflect the opinions or interests of eBay or any of its subsidiaries.
Additional Info and Resources
In the event that you're reading this guide after you've had an unpleasant experience with liquidation.com, here are several steps you can take to file complaints and possibly recover some or all of your money. Thanks to eBay member kajomom for her diligent research in finding these consumer protection resources. You must file your complaint within 1 year after you made your purchase. So if you had an unfortunate transaction with Liquidation.com over the past 12 months, there's still some hope.
First off, if you paid using a credit card, contact your credit card company ASAP and file a dispute. Make sure you tell them that the item you purchased is either defective or differs from its description. They will initiate an investigation and they should not charge you interest on the disputed amount. If they find in your favor, then your credit card company should refund your money.
Here are several consumer protection agencies that you can file a complaint with that might force liquidation.com into refunding your money. Don't get your hopes up regarding their ability to actually get your money back, but they will take your complaint seriously and investigate.
- DC Attorney Generals Office: (www.oag.dc.gov) Click on the Consumer Complaint Form link under Services.
- Federal Trade Commission: (www.ftc.gov) Select the "Consumer Protection" tab and then the File a Complaint tab.
- Better Business Bureau: (www.bbb.org) Under the "FILE A COMPLAINT" heading, select "Business" and follow the steps to file your complaint.
- National Association of Consumer Agency Administrators (NACAA): (www.consumeraction.gov/state) They have links to consumer protection agencies in other states. Just search for your city and state.
If you've found this guide to be useful, PLEASE VOTE on it at the bottom of this page. Feel free to e-mail me if you have any comments, suggestions or questions regarding this guide. I'm especially interested to find out if any members have been able to recover their losses from liquidation.com.