BUYING TICKETS ON EBAY CAN BE A REWARDING EXPERIENCE--SOME OF THE CHOICEST SEATS ARE AVAILIABLE AND BECAUSE OF THE FEE STRUCTURE ON EBAY VS. OTHER ONLINE TICKET LISTING SITES,MANY SELLERS ARE ABLE TO OFFER BARGAINS.HOWEVER, AS IN ANY OTHER PURCHASE ON EBAY---PAY ATTENTION TO THE FEEDBACK,TIME IN BUSINESS AND USE COMMON SENSE WHEN ANTICIPATING A PURCHASE!YOU CAN SEE WHERE YOUR TICKETS ARE LOCATED ON STUBHUB OR TICKETMASTER BFORE YOU PURCHASE THEM TO COMPARISON SHOP OR SEE EXACTLY WHERE THEY ARE. KNOW YOUR VENUE---THERE IS A BIG VALUE DIFFERENCE BETWEEN SEATS IN VARIOUS PARTS OF THE ARENA THAT THE EVENT IS GOING TO TAKE PLACE.WITH PAYPALS BUYER PROTECTION POLICIES YOU GET A GREAT LAYER OF PROTECTION BUYING TICKETS ON EBAY---BE SURE YOU ARE FAMILIAR WITH IT AND LOOK FOR IT ON ANY EBAY LISTING YOU PURCHASE FROM.EBAY NO LONGER OFFERS BUYER PROTECTION--THE RULES HAVE CHANGED!!!!PLEASE READ!!!<p>***A Message from Rob Chesnut – Changes to Buyer Protection on eBay in the U.S. and Canada*** January 10, 2007 | 09:02AM PST/PT Rob Chesnut Hello...This is Rob Chesnut, eBay's Senior Vice President of Trust & Safety. I've been working with my partner at PayPal, Dan Levy, Senior Director of Consumer Protection, on a joint effort to increase the protection we offer buyers on eBay. Buyer Protection is important to the Community – buyers and sellers alike – because the confidence and trust that buyers have in transacting on eBay fuels the whole marketplace. As you know, we've built our Online Dispute Resolution system to ensure that buyers and sellers get the opportunity to work things out before a dispute results in a claim. But when a buyer is making the critical decision whether or not to place a bid or buy an item, just knowing up front that there is protection answers the "what if" questions – this peace of mind gives buyers the confidence they need to choose eBay, especially when buying more expensive items. To help increase buyer trust on eBay, next week we will be expanding coverage on eBay.com in the U.S. and eBay Canada on items paid for with PayPal in these ways: PayPal will be offering $200 of protection with NO processing fee on ALL PayPal transactions for tangible goods in the U.S (excluding Live Auctions and vehicles). In Canada, all PayPal transactions for tangible goods will be covered up to $315 CA. PayPal is offered on over 95% of listings in the U.S., so buyers can choose to be protected on the vast majority of listings. There is no processing fee, no minimum purchase price, and no seller requirements. PayPal Buyer Protection will be increased to cover up to $2,000 for tangible items listed by qualified sellers in the U.S. This is a huge increase in coverage for high-end items being bought and sold on eBay. It doubles the current $1,000 coverage offered for tangible items listed by qualified sellers. And over 75% of listings in the US qualify. Note: in Canada, tangible items listed by qualified sellers will be covered for up to $2,000 CA. Qualified items will clearly indicate the amount of coverage available on the item page. This means that buyers will know – right at the time they are making their buying decisions – that they are covered if they pay with PayPal. There is one more important change we'll be making at eBay. Beginning next week, eBay will discontinue the eBay Standard Purchase Protection Program (SPPP) in the U.S. and Canada. This program, which was established in 1999 before eBay acquired PayPal, has covered all eBay transactions, except for items paid for with cash or instant money transfer services, for up to $200 minus a $25 processing fee. In the early days of eBay, the program served an important function, providing some measure of purchase protection for paper transactions (cashier’s checks, money orders and personal checks) that constituted the bulk of eBay transactions. The time and costs associated with verifying a dwindling number of non-PayPal paper claims, however, has led to a poor user experience. Buyers also expressed frustration with the $25 processing fee.
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