Last dates to act, if you don't get the item you won or in the condition as advertised:

● 00 days after the estimated delivery date or 07 days after payment date (if you weren't given an estimated delivery date):  First date to file with eBay.   (The 7 days is extended to 10 days if either party is outside the USA).  The seller then has 3 days to communicate with the buyer, before the case can be escalated to eBay's attention.

*  07 days after payment: PayPal recommends sellers ship within 7 days of payment to avoid Seller Protection problems.

* 20 days after payment:  Seller can lose PayPal privileges if item not sent by this date

* 30 days after payment: last date for seller to ship  without violating FTC rules. (If no earlier date was specified in the auction, and no Delay Option notice was approved by buyer)

* 45 days after payment:  last date for buyer to file a Dispute with PayPal, through the  PayPal Resolution Center (to get a refund, the Dispute must  be escalated to a Claim within 20 days).  (Note: if you file with PayPal, you cannot file with eBay, and vice-versa)

* 45 days after payment: last date for buyer to file a Case with eBay.  Buyers must wait 3 further days to escalate the case, but must escalate or close  the case within about 30 days, or eBay will  close it in the seller's favor after about 31 days. The seller may have 7 days after escalation to reply to eBay. You should receive a refund within about 3 days of the seller promising a refund or within about 10 days of the seller receiving the returned item. If you haven't received a refund by then, contact eBay through the  eBay Resolution Center or the  eBay Contact Us  link.

Note:  The "Escalate the Case" prompt might not appear, unless sufficient time has passed (at least 7 days), and you click on the "Respond to Case" prompt.  Keep track of the status and details of your case in the eBay Resolution Center.  Buyers should have received specific information, and further instructions in the email they received from eBay, after filing the Case.

* 60 days after Credit Card invoice: May be last date for buyer to file a chargeback with CC company (although some CC companies allow 90 days) (Note: If you file a CC Chargeback, that will invalidate any PayPal or eBay claim process)

* 6 months after purchase: last date to file a Mail Fraud Complaint at USPS.com (this may not get your money refunded)

 DO NOT IGNORE THESE DATES, OR YOUR CHANCES OF GETTING A REFUND APPROACH  ZERO!

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If you would like more / specific guides on maintaining your safety on eBay or PayPal, send me a message via eBay's Message System.

 

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