This guide will help with fixing multimeida (picture, video and sound clips) messaging for Cingular, T-Mobile, Verizon, Alltel and other cellular phones. It's an easy step by step process that can save you tons of time from having to call your carrier's technical support. Follow these steps in order and you should be on your way to sending pictures, videos, and sound clips from your cellular phone!
1. Before we get started, make sure you have an internet plan and a messaging plan on your account. Most companies offer a "pay per use" feature. This is where you pay for the pictures you send, if you dont send any you dont get charged. All companies have messaging plans where you can bundle messages togther. This is good for the frequent message senders. Prices vary, but most can be added on by logging into your account online. Internet is needed in order to send multimedia files.
2. The first thing to do is empty out all those old messages. Check your inbox, outbox, sentbox and every other box your phone may have. Clear those old messages out, they could be whats holding you back
3. Clear your phones memory. Messaging uses your phones memory, so having too much stuff can hold you up too. Got duplicate pictures? Delete some of those. Got some unused video on your phone? Delete those. This will also help with the overall quality of your phone.
4. Turn your phone off an on. Most people never turn their phones off. This is usually fine, but can wear on your phone and it's connection to the network. Turn it off, wait at least 20 seconds, and turn it back on.
5. Do the above four steps and test it. If it fails, you may have a problem with your phone settings. Try doing a "master reset". This can be easily found in the phone's menu. If, after you reset the phone and it does not power off and on by itself, turn it off again for 20 seconds and turn it back on. Most resets can be found by going into the MENU>SETTINGS>RESET SETTINGS. It can be worded differently for every phone. It will ask for a code, if you havent already set up the code in your phone, it will still be set on the default code. Here are some default codes: MOTOROLA 000000, NOKIA 12345, SAMSUNG 0000, LG 1111.
6. Detirmine if it is actually your phone that is causing the problem. If you have a carrier that uses sim cards (also known as smart chips), you can switch your sim card out into a phone that you know works. If your sim works in that phone, you know you have a phone problem. This will not apply to Verizon or Alltel.
If you do all of the above steps correctly and it's still not working, you have a more serious problem. It could be anything to your phone being broken, network is down, phone is incompatable, and more. Calling tech support can be a hassle but if you are educated when you call in it makes things alot easier, for you and them.
All major cell phone companies want you to use their websites. Tons of good information can be found there. Device tutorials, step by step instructions, account features add and remove, and known issues are posted there.. I would visit your carrier's website before calling (look for the "phone support" link) just to make sure you're not missing anything. You might just learn something.
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