When can I call Track and Confirm's customer service?
M-F - 7:30am - 10:30pm ET
Sat/Sun/Holiday - 9:00am - 8:00pm ET
Who should I contact if I haven't received a specific item?
If you have a tracking number - Contact Track and Confirm customer service at:
If an item is lost - Contact the mailer and ask them to track the item or file a claim.
If you aren't receiving mail - If you haven't received mail in a 2-day period or if you're not receiving mail regularly on a specific day of the week contact general customer service
United States Postal Inspection Service
The U.S. Postal Inspection Service likes to keep its customers satisfied, and a new call center helps them do that.
Customers and USPS employees nationwide now can dial one toll-free number, rather than looking up individual phone numbers, for the Postal Inspection Service’s many locations.
Callers can reach the appropriate Postal Inspection Service office by dialing 1-877-876-2455 from 8 a.m. to 4:30 p.m. in all time zones, and selecting from these options:
Mail service issues [callers are then directed to 1-800-ASK-USPS (1-800-275-8777)]
Mail theft or identity theft issues
Mail fraud issues
Postal Inspection Service customer support
Option No. 2, Emergency situations, is automatically routed to a special operator for assistance if a call is made after business hours.
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