New eBay's selling policies rewards sellers who have at least a 14 day return policy, pays for return shipping, and charges no stocking fees. As a buyer, be aware of every sellers return policy and choose a seller who is meeting eBay's new requirements so you can protect yourself and save money. Also, eBay has a new great system to manage returns. Make sure you, the buyer, use the new method for returns to insure efficiency in returning damaged/unwanted items. This system save both the buyer and the seller the headache of a traditional return process.
However, you as a buyer have a few obligations before buying on eBay. First, make sure that you read the item description accurately and if you have any questions don't hesitate to contact the seller (most sellers answer within an hour). Second, look for completed listings. What is completed listings? They are highly accurate listings with UPC, item number, dimensions, finish, and many more. These completed listings are so detailed that once you finish reading the listing you will 100% confident to buy this item.
Third, as we mentioned in the beginning, look for sellers who have a solid return policy. You don't want to end up buying that expensive LED bulb and not being able to return it (if it came damaged or was sent a wrong item) and get stuck with it! Shop smartly!
I conclude by saying that managing returns from both buyers and sellers should be easy if things went wrong! Follow all of these steps mentioned above and I guarantee you that you'll have a much enjoyable shipping experience.
Regards from the Four Brothers team on eBay.
We love you.