How To Deal With Bad Sellers

How To Deal With Bad Sellers

 

One Story (of many)...

 

The seller stated the camera was in perfect working order and that there was nothing wrong with it. When I finally got it (seller sent it Parcel Post, saving themselves approx. $3, took about a week longer), the whole front of of lens mechanism was almost "bashed in" and the lens cover had trouble opening. In all fairness, the seller did "skate" a few of my questions, so I should have just let it go at that point.

 

This is what a buyer, sometimes, has to go through:

 

- Wait for the item (sometimes a long time)

- Carefully open, a sometimes, very unprofessional packing job

- Receiving an item that causes serious disappointment

- Contacting the seller and waiting, sometimes days, for their response

- Hoping that the seller doesn't start denying and blaming

- Repackaging the item, very carefully, to avoid potential conflicts, accusations, etc.

- Going out to a carrier or making arrangements for pick-up

- Spending, sometimes $20+, to get your money back faster

- Waiting for refund (they didn't have to wait for your money)

 

If the deal goes awry...

 

- Starting a case here at Ebay

- Writing out all the details of your case

- Dealing with a bad seller's denials, blaming, accusations, etc.

- Waiting for Ebay's decision about your money

- Putting up with a potential bad review from the bad seller

- The stress of deciding whether or not to give the seller a bad rating

 

All this and...

 

- You're still out $20+

- The time of repackaging and dealing with all the above

- A few more days of increased stress

- You still didn't get what you were looking for in the first place

 

What to do (in a nutshell)...

 

- Ask specific questions

- If the seller doesn't answer very clearly and politely, pass it up, let it go, do not buy it

 

If you do get a bad item...

 

- Give the seller a chance to refund you

- Write an honest review/rating, if the seller refunds you quickly, state it

- If you're going to rate them "Negative", sleep on it and talk to at least one other person about it

- If the seller is rude, still be honest, not vengeful, people ignore hateful reviews anyway

 

If the seller doesn't refund you immediately...

 

- Be nice, ask at least one more time, even if the seller is "inaccurate" in their statements

- If they don't refund you, even though you were nice two times, start an Ebay case

- Be factual and honest with Ebay, they are very aware that you are unhappy

 

To avoid all this trouble and stress...